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Community Integration Planner/Case Manager Resume Example

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JB
COMMUNITY INTEGRATION PLANNER/CASE MANAGER
Professional Summary

Versatile Case Manager/ Community Integration Planner with expertise in working with adults with Developmental disabilities. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Ability to create and implement personalized programs in collaboration with Care coordinators and families to support and promote growth and independence.

Skills
  • Proficient in Therap
  • Data entry
  • Customer service
  • Written and verbal communication
  • First Aid/CPR
  • Responsible
  • Detail-oriented
  • Good listening skills
  • Planning and Coordination
  • Reading comprehension
  • Compassion
  • Client needs assessments
  • Time management
Work History
12/2014 to CurrentCommunity Integration Planner/Case ManagerCompany Name | City, State
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Developed monthly schedules and assignments for volunteer staff.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Provide all necessary daily supports to adults with disabilities. Ex: Meal prep, feeding, toileting, changing, entertaining.
  • Knowledge of and was able to pass medications.
09/2014 to CurrentHip Hop Dance InstructorCompany Name | City, State
  • Planned and oversaw group, couples and individual dance performances.
  • Provided one-on-one instruction to students by appointment.
  • Performed at events as professional dancer.
  • Adhered to all studio guidelines and legal requirements.
  • Worked in team-based environment to uphold quality and continuity of service to all clients.
  • Documented student attendance and progress against goals.
  • Choreographed a variety of routines
  • Cut music selections.
06/2012 to 02/2015Shift ManagerCompany Name | City, State
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Greeted and assisted customers.
  • Set displays and promotional advertisements.
  • Restocked shelves.
  • Checked in and unloaded truck orders.
  • Operated cash registers, money counting and handling, made bank deposits regularly.
08/2010 to 06/2012Shift ManagerCompany Name | City, State
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Tracked receipts, employee hours and inventory movements.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School DiplomaNiagara Falls High School, City, State
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Resume Overview

School Attended

  • Niagara Falls High School

Job Titles Held:

  • Community Integration Planner/Case Manager
  • Hip Hop Dance Instructor
  • Shift Manager

Degrees

  • High School Diploma

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Community Integration Planner/Case Manager

Niagara Falls, New York