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community health partner case manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills
  • Excellent team player and community builder
  • Self-motivated
  • Start-up experience
  • Customer Service
  • Experience in inpatient psychiatric setting
  • Ability to maintain required clinical records
  • Experience with diverse populations
  • Experience with substance and mental health
  • Experience working with adults
  • Case management
  • Verbal and written communication
  • Problem solving
  • Writing case reports
  • Skilled community-based case manager
Education
Walden University Minneapolis, MN Expected in Master of Science : Mental Health Counseling - GPA :
John Jay College Of Criminal Justice New York, NY, Expected in 2015 Bachelor of Science : Criminal Justice - GPA :
Work History
Pacific Medical Centers - Community Health Partner - Case Manager
North Hollywood, CA, 09/2018 - Current
  • Manage caseload load of 50 clients
  • Conduct fieldwork to client's homes and other provider settings as needed.
  • Responsible for serving as a liaison/connector between the patient, care team, and the community.
  • Assisted with bridging conversations with patients and remove barriers that prevent them from accessing health and social services.
  • Conducts telephonic and/or face-to-face outreach to Target team members for appointment scheduling, social determinant of health needs assessment, and care gap closure.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Submitted housing applications for homeless members
  • Support Transitions of care
  • Keep members out of hospital by supporting regular visits to their primary physician
  • Provide member education regarding substance abuse and mental health
  • Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
  • Maintain documentation and update care plans at specific time intervals or as needed electronic medical records system
  • Conduct extensive outreach to clients that are lost to follow up.
  • Ensure clients follow up and receive all of care services recommended by healthcare providers.
  • Electronically track specialty medical, behavioral, and support service referrals made for clients
  • Created Independent living plans to assist members with accomplishing goals.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
State Of Montana - Senior Care Coordinator
Ronan, MT, 09/2017 - 08/2018
  • Manage case load of 70 clients or more
  • Conduct field visits
  • Experience in working with HIV clients
  • Guided chronically ill patients through health homes care system by assisting with access issues, tracking interventions and outcomes
  • Communicate effectively with caregivers, clients, families, and other parties
  • Manage all client schedules, ensuring care plans are being met
  • Maintain accurate client documentation
  • Maintain compliance with all legal and company requirements at all times
  • Support caregivers, clients, and families by providing accurate information
  • See that all measures are taken to protect client privacy and dignity
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.
Services For The Underserved - Case Manager
City, STATE, 08/2015 - 08/2017
  • Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services
  • Carry case load of 40 clients or more Work out of multiple sites as assigned; make home and field visit meetings regularly and consistently with clients as per contract
  • Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
  • Establish and maintain case records including completing progress notes
  • Ensure all relevant case related information is input into case files and corresponding databases
  • Advocate on behalf of program participants to ensure clients receive work support services such as tax credits, rental assistance, food stamps, Medicaid, subsidized childcare
  • Provide guidance to clients in dealing with housing-related issues including developing list of reliable landlords/brokers for the purpose of finding affordable housing
  • Worked with different disciplines to provide cohesive care to patients
  • Assisted with intervention plan by coordinating resources from diverse providers
  • Conducted new employee orientation to foster positive attitude toward organizational objectives

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Resume Overview

School Attended

  • Walden University
  • John Jay College Of Criminal Justice

Job Titles Held:

  • Community Health Partner - Case Manager
  • Senior Care Coordinator
  • Case Manager

Degrees

  • Master of Science
  • Bachelor of Science

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