community engagement program manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Self motivated individual with a passion to collaborate and network with anyone who can add to my personal and professional skill sets. I enjoy learning challenging content and transforming it in a way that is clear and fun  for others. My creativity  has helped me be successful in my endeavors to reach goals set by management as well as myself. My sales and training background presents me with various opportunities , that not only support my own growth but the acceleration of other organizations and their partners that I come in contact with.
  • Highly organized with a strong attention to detail
  • Great technical understanding and can pick up new tools quickly
  • Strong written and verbal communication skills
  • Amazing interpersonal skills
  • Strong coaching and mentor abilities
  • Strong technical writing background
  • Project management experience
  • Receptive to change
  • Able to lead projects with little to no direction
  • Strong strategic and sales background
  • Excellent problem solving skills
  • Outstanding leadership skills
  • Exceptional time management skills
Work History
Community Engagement Program Manager, 08/2016 to Current
Mckinstry Co.Austin, TX,
  • Responsible for developing and building relationships with political leaders, community based agency leaders, brokers and employers for the purpose of capturing appropriate segment audiences, and to strengthen brand message and awareness.
  • Educate groups on health insurance products and services and identifies opportunities to channel this business to the appropriate sales organization with the goal of transitioning enrollment into these programs. 
  • Work in close collaboration with Sales, Safety Net, Medicare, Marketing, Corporate Communications and Medical Benefits Management to identify and evaluate membership growth opportunities.  Works in conjunction with Corporate Communications to support current company wide events and member communications in given region within NY. 
  • Seek to improve overall operational efficiencies and eliminate redundancies or missed opportunities in internal processes between departments.  Identifies and breaks down barriers to membership continuity as members move from one product to another.
  • Investigate and initiate cross sell product opportunities to ensure larger membership growth.   Forwards any sales leads to appropriate sales team to “close the deal”.
  • Responsible for capturing target segments that are responsive to outreach marketing, with Sales team to increase market share.
  • Gather customer insight and competitive intelligence and provides documented insight as well as to coordinate efforts leading to marketing advantage. 
  • Develop and facilitate outreach training programs as well as workshops for staff.
  • Consistently demonstrate high stands of integrity by supporting the Lifetime Healthcare Companies mission and values and adhering to the Corporate Code of Ethics.
Owner Operator, 02/2007 to Current
Evans Distribution CompanyDetroit, MI,
  • Host professional seminars and personal events for clients.
  • Facilitate interactive activities to keep target audience engaged.
  • Manage and coach employees to offer a consistent and professional service to our customers.
  • Manage social media presence on behalf of the business and its services offered.
Sales Field Trainer, 06/2013 to 08/2015
Excellus BlueCross BlueShieldCity, STATE,
  • Project manage and facilitate New broker training classes  and open enrollment meetings through out the upstate New York region quarterly.
  • Build curriculum and facilitate new hire training courses and training needs of existing staff.
  • Coach and mentor staff to help increase productivity. Create and execute performance improvement plans based on need.
  • Build and maintain professional relationships with internal departments to promote the success of Account service representatives and Account Managers in the commercial sales division.
Learning & Performance Professional, 2008 to 06/2013
Excellus BlueCross BlueShieldCity, STATE,
  • Facilitate new hire and refresher courses based on needs of all Excellus lines of business within the customer service and claims department. 
  • Develop training plans and curriculum around objectives set by business managers.
  • Create technical manuals, e-learning's and training videos.
  • Quality control processed claims for accuracy.
  • Collaborate with management to develop performance improvement plans for areas of opportunity.
Bachelor of Arts: Interdisciplinary Studies, Expected in Anticipated graduation date June 2018 to Empire State College (SUNY) - Rochester, NY
Associate of Arts: Interdisciplinary Studies, Expected in June 2009 to Empire State College (SUNY) - Rochester, NY
  • Graduate of the United Way African American Community Leadership Program
  • Change Agent for Excellus BlueCross BlueShield
  • Certified facilitator for; Emotional Intelligence, Diversity and  Inclusion, Essential Habits for Leaders and Ulysses Call Strategies & Coaching

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Resume Overview

School Attended

  • Empire State College (SUNY)
  • Empire State College (SUNY)

Job Titles Held:

  • Community Engagement Program Manager
  • Owner Operator
  • Sales Field Trainer
  • Learning & Performance Professional


  • Bachelor of Arts
  • Associate of Arts

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