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community design review manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • CRM and office management software
  • File and data retrieval systems
  • Data entry
  • Event coordination
  • Operational improvement
  • Team management
  • Supervision
  • Customer service
  • Business operations
  • Relationship development
  • Process improvement
  • MS Office
Experience
Community Design Review Manager, 10/2022 to Current
Westrock CompanyForest City, NC,
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Supported accident investigations and prepared related paperwork.
  • Manage team of 5 to ensure deadlines are met.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Enforce violations to ensure homeowners abide by the rules and regulations.
Operations Manager, 09/2020 to 02/2022
ThrasherUrbandale, IA,
  • Provide First Class Customer Service to residents, guests and potential new tenants.
  • Managed concierge, valet and security staff to ensure all daily operations that drove resident occupancy rate to 98%.
  • Worked directly with the client to ensure all 240 unit property is safe and secured.
  • Implemented State of the Art food and package lockers to the property.
  • Responsible for hiring new personnel and conduct the interview process.
  • Defined and documented daily operations in a comprehensive SOP's.
  • Cultivated residents to renew their yearly lease.
  • Responsible for ensuring all staff members and residents are abiding by the rules and regulations set by the client.
  • All incident reports are investigated and resolved.
  • Directly communicate with the client on a daily basis on operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed scheduling, training.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
Resident Services Supervisor, 04/2010 to 12/2019
The Remington Plaza HOACity, STATE,
  • Provide First Class Customer Service to homeowners, residents and their guests.
  • Liaised with residents, addressed inquiries and handled requests to provide outstanding customer care.
  • Worked under the General Manager managing a 93 unit Luxury Condominiums.
  • Responsible for making sure that all staff members and residents are abiding by the strict guidelines of the HOA's CC&R Rules and Regulations.
  • Review all incident reports and resolve any issues to ensure resident's satisfaction in a timely manner.
  • First point of contact for potential home buyers and real estate agents on a scheduled tour of the property.
  • Evaluate the appearance and overall curb appeal, landscape and overall property.
  • Implemented ClaireldingLink website integration for residents and management.
  • Assisted in the hiring process and training.
  • Managed Resident Services with staff members including front desk, housekeeping, security and valet.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
General Manager, 01/2005 to 04/2010
Urban HabitatCity, STATE,
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Clairelt and maintained loyal, long-term customer relationships through effective account management and excellent customer service skills.
  • Responsible for all daily operations between 2 stores.
  • Ensure sales quota are met daily.
  • Coordinate and schedule deliveries.
  • Manage a staff of 7 and handled Payroll.
  • Maintain and purchase inventory
  • Train staff and improve on customer service.
  • Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
Education and Training
Associate of Arts: Business Administration And Management, Expected in 06/2003 to Glendale Community College - Glendale, CA
GPA:
Security Guard Card: Security Services Administration And Management, Expected in to Bureau of Security And Investigation Services - West Sacramento, CA,
GPA:

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Resume Overview

School Attended

  • Glendale Community College
  • Bureau of Security And Investigation Services

Job Titles Held:

  • Community Design Review Manager
  • Operations Manager
  • Resident Services Supervisor
  • General Manager

Degrees

  • Associate of Arts
  • Security Guard Card

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