Highly knowledgeable Community Case Manager with proven expertise in client relations, service engagement and records management. Helps clients achieve critical services for diverse needs and elevates standards of care. Offers demonstrated abilities in working independently, maintaining organized schedules and following through on case needs.
Skills
Community outreach
Customer support and assistance
Well-trained in case management
Research and facts collecting
Team management
Relationship development
Planning and coordination
Experience
08/2018 to Current
Community Case ManagerBridgewell – Chelmsford, MA,
Conducted initial screenings, intakes and needs assessments to help organize community-based services.
Completed rental and other housing assistance applications for program participants. Entered assessments, guest data and progress notes into centralized data collection system.
Collaborated with dynamic interdisciplinary treatment teams to develop and implement treatment plans.
Offered knowledgeable outreach and office-based case management support to adults coping with physical and mental health challenges.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Produced and updated organizational records and reports, including organizing budgets and documentation.
Resolved problems and delivered solutions by collaborating with government funding entities, residential homes and Community Support Programs.
Advocated for placement of patients into community-based treatment settings
Collaborated with team members to identify and accomplish agency objectives.
02/2016 to 08/2018
Education TechnicianVeterans Health Administration – Wenatchee, WA,
Handled conflict resolution between students and administrative staff.
Assisted in integrating specialized students into classrooms.
Worked with students in specialized classrooms.
Collaborated with teachers on independent learning plans.
Provided students with personalized educational, behavioral and emotional support.
Utilized curriculum with life-based approach.
Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
Maintained focused, inclusive and supportive learning environments.
Prepared visual aids, equipment and classroom displays to foster learning.
Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
Completed documentation on student behaviors, interventions and results.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Handled all delegated tasks, including crisis prevention and crisis intervention.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
11/2007 to 02/2016
House Manager /Community Support ManagerHope Association – City, STATE,
Generated reports to assess performance and make adjustments.
Coordinated with community-based treatment providers to meet needs of all residents.
Researched and planned fun activities that would be enjoyable for both residents and guests, including holiday gatherings, fund raising events and daily activities.
Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy consumers, effectively diffusing situations.
Studied existing procedures and policies to offer optimal leadership to employees and all operations when standing in for absent managers.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Reviewed employee performance every year and delivered constructive feedback to improve weaknesses.
Analyzed operations to assess areas in need of improvement and capitalize on changing conditions.
Met with each consumer to establish realistic monthly goals that were person centered.
Inputted customer data into an electronic documentation system, safeguarding financial and personal information to avoid breaches.
Mitigated risk by ensuring regulatory compliance for required licensing.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Led staff meetings for team of up to 12 to communicate all expected directives.
Executed whole life strategies to foster better customer service and promote positive and engaging environment for all.
Education and Training
Expected in 05/2016
Bachelor of Arts: Human Services Kaplan University - Lewiston Maine, GPA:
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