Community Association Manager Portfolio resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated and professional Community Association Manager offering 16 years of success in supporting a portfolio of single family homes and condominium developments. Cultivates strong positive working relationships with team members, homeowners, community leadership members, and contract service providers alike. Eager to fulfill the role of Community Association Manager Team Lead where commitment to providing outstanding client experiences, employee support, training and development will be highly valued.
Skills
Relationship management and client retention
Outstanding communication skills - verbal and written
Team-oriented
Implementation of company initiatives and team development
Board of directors advisement
Community operations management
Financial and project management
Community compliance enforcement
Proficient computer skills - Microsoft Office, Excel, Word and Outlook
The Art Institute Of AtlantaAtlanta, GA, Expected in ā āAssociate of Arts:Fashion Merchandising And Marketing - GPA:
Certifications
Real Estate Sales License
Community Association Institute of Georgia Member
Association Management Specialist (AMS) - currently taking classes
Experience
Firstservice Residential - Community Association Manager - Portfolio Warminster, PA, 02/2011 - Current
Provide guidance and support to community leadership in daily operations for approximately 1300 homeowners, across 12 condominium and homeowners association communities.
Create strong, professional relationships with team members, community leadership, residents and service providers by initiating collaboration and delivering exemplary service and engagement.
Demonstrate knowledge and understanding of community governing documents, rules and regulations.
Financial Management - budget preparation, accounts payable services, supervision of day to day expenses.
Assist community leadership members in facilitating timely resolution to neighborhood challenges and homeowner complaints.
Inspect properties regularly to coordinate general maintenance and repairs, identify deficiencies, scheduling needed repairs, per contractual specifications.
Plan and facilitate board meetings per contractual specifications.
Compile, maintain and convey operational and financial information to community leadership members.
Respond to calls and emails from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Umpqua Bank Corp - Store Manager Kennewick, WA, 11/2009 - 02/2011
Oversaw all store operations while generating $2.3 million in annual sales.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Strengthened work flow productivity by hiring, managing and developing top talent.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Resolved customer problems by investigating issues, answering questions and building rapport.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Firstservice Residential - Community Association Manager - Portfolio Wendell, NC, 03/2004 - 11/2009
Provided guidance and support to community leadership in the daily operations of approximately 23 communities.
Demonstrated knowledge and understanding of community governing documents, rules and regulations.
Coordinated and negotiated service agreements for property services, per contractual specifications.
Financial management services-budget preparation, accounts payables, financial oversight of all community expenses.
Assisted community leadership with timely resolution to neighborhood challenges and homeowner complaints.
Inspected properties regularly to coordinate general maintenance and repairs, identify deficiencies, scheduling needed repairs, per contractual specifications.
Planned and facilitated board meetings per contractual specifications to ensure community leadership members are routinely apprised of the operations of the business.
Responded to calls and emails from various parties, using strong active listening and open-ended questioning skills to resolve problems.
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