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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Attentive Community Association Manager possessing 12 years of success in managing planned communities to facilitate resident safety and satisfaction. Well-versed in service contract negotiation and serving as support for the board of directors. Eager to fulfill an opportunity to bring value to the team.

Skills
  • Resident complaint resolution
  • Community safety
  • Community guidelines enforcement
  • Community rules and regulations
  • Community operations
  • Board of directors support
  • Service contract negotiation
  • Vendor relationship management
  • Database Management
  • Budgeting
  • Customer service-focused
  • Maintenance knowledge
  • Staff Management
  • City and county regulations
  • Property tours and inspections
Work History
10/2018 to 07/2020
Community Association Manager Home Encounter Charleston, SC,
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Enforced compliance with community regulations and guidelines.
  • Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Compiled maintenance and repair requests for submission to in-house maintenance department and reached out to local contractors for bid proposals.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Organized and participated in board meetings per contract and to provide a homeowner forum for issues to be addressed.
03/2018 to 09/2018
HOA Division Supervisor Airgas Inc Odessa, TX,
  • Enforced compliance with community regulations and guidelines.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Resolved management problems, improved operations and provided exceptional client support.
  • Established strong, professional relationships with boards and residents by promoting team collaboration and delivering exemplary service.
  • Administered operations with manager's to handle needs of homeowner units.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
12/2014 to 02/2018
Regional Manager Home Encounter Columbus, OH,
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Brought about industry-leading support by applying strategic industry knowledge and leadership skills.
  • Spearheaded routine operations and special program initiatives for regional group.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Increased business objectives and benchmarks through leadership and mentoring staff.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Managed personnel issues and implemented corrective actions.
  • Held weekly meetings with staff to identify techniques to overcome obstacles.
  • Oversaw all administrative and recordkeeping functions.
  • Communicated by phone, email and traveled for face to face contact for 27 accounts.
  • Developed team communications and information for staff meetings.
  • Increased customer satisfaction by resolving homeowner and management issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
01/2013 to 12/2014
Community Association Manager Associa Sierra North City, STATE,
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Enforced compliance with community regulations and guidelines.
  • Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Organized and participated in board meetings per contract to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Education
Expected in
Associate of Business Administration: Business Administration
University of The People - Online University - Pasadena, CA
GPA:

I am currently working toward obtaining a Bachelors degree in Business Administration and I anticipate that I will graduate approximately November 2022.

Certifications

CMCA (Certified Manager for Community Associations)

AMS (Association Management Specialist)

PCAM (Professional Community Association Manager)

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Resume Overview

School Attended

  • University of The People - Online University

Job Titles Held:

  • Community Association Manager
  • HOA Division Supervisor
  • Regional Manager
  • Community Association Manager

Degrees

  • Associate of Business Administration

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