community association manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven Manager with 25-year track record of successful sales and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.

  • Analytical problem solver
  • Accomplished manager
  • Recruitment
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Strategic Account Development
  • Time management
  • Maintenance knowledge
  • Building operations
  • Exceptional oral and written communication skills
  • Contract Negotiation
  • Property management
Work History
Community Association Manager, 02/2021 - Current
Home Encounter Greensboro, NC,
  • Communicated effectively with owners, residents and on-site associates.
  • Enforced compliance with community regulations and guidelines.
  • Kept property in compliance with local, state and federal regulations.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated regularly with Association Board members to provide updates.
  • Organized and participated in monthly Board meetings to give residents opportunity to ask questions and provide a forum for issues to be addressed.
  • Followed directions and requests given by Board President.
  • Consulted governing documents when given direction to residents and advising the Association Board on issues.
  • Addressed owner complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Solicited bids for annual contracts as well as specific community project needs.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Responded to Common Area Maintenance (CAM) inquiries
Department Sales Manager, 08/2015 - 01/2021
Cornerstone Building Brands Freeburg, PA,
  • Coordinated 4 employees selling Millworks products and services worth over $1,400,000 in annual revenue.
  • Built relationships with customers and community to establish long-term business growth.
  • Hired, supervised and coached department employees on sales strategies to optimize performance.
  • Maximized PSE sales by updating procedures for lead generation and increasing sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Held weekly meetings with store employees to identify techniques to overcome sales obstacles.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Accomplished sales goals and boosted revenue by 12% annually through product knowledge and customer relationship management.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
General Manager, 11/2008 - 05/2015
Two Men And A Truck Hurricane, UT,
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 300%.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Maximized efficiency by coaching and mentoring 35 personnel on warehouse principles, industry practices, company procedures and shipping software system.
Operations Manager, 08/1996 - 09/2008
The Home Depot City, STATE,
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 6 member management team with related direct reports.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Implemented loading dock process and productivity improvements.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Verified compliance with best business practices throughout organization.
Licensed Community Association Manager: , Expected in
Department of Business and Professional Regulation - Florida ,
Status -
Certificate: HVAC-R, Expected in
Orange Coast College - Costa Mesa, CA
Status -
Associate of Arts: Undergraduate Studies, Expected in
Orange Coast College - Costa Mesa, CA
Status -
High School Diploma: , Expected in
Capistrano Valley High School - Mission Viejo, CA
Status -

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Resume Overview

School Attended

  • Department of Business and Professional Regulation
  • Orange Coast College
  • Orange Coast College
  • Capistrano Valley High School

Job Titles Held:

  • Community Association Manager
  • Department Sales Manager
  • General Manager
  • Operations Manager


  • Licensed Community Association Manager
  • Certificate
  • Associate of Arts
  • High School Diploma

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