community assistant manager resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

  • Property Management
  • Property Lease Up Experience
  • Security Deposit Refunds
  • Property Service Contract Administration
  • New Construction Experience
  • Fair Housing Compliance
  • Property Marketing
  • Relationship-Building
  • Vendor Management
  • Office and staff management
  • Entrada
  • Yardi-Yardi Matrix-Yardi Maintenance
  • Onesite-Sight plan
  • Property Tours And Inspections
  • Team-Oriented
  • Policies And Procedures
  • Exceptional Customer Service
  • Property Management Experience
Davis & Elkins College Elkins, WV Expected in 06/1983 Bachelor of Science : Business Administration-Marketing & Management - GPA :
  • Collaborated with team in the construction and lease up of the last phase of 175 units at the Optima.
  • Launched successfully an Optima app with 97% resident participation.
  • Incorporated use of pet screening app now in use with 100% new applicant registration.
  • Successfully received grant funding for installed EVO charging stations on property.
  • Joined team at Roadrunner while in lease up phase and brought the team to 90% leased within one month.
Work History
Firstservice Residential - Community Assistant Manager
San Diego, CA, Scottsdale, AZ 06/2022 - Current
  • Manage operations and lease up for 356-unit multifamily asset newly constructed mid-century architecture modern mid-rise, garden-style community high-end finishes.
  • Perform financial accounting close of books monthly.
  • Planned and executed promotional activities to drive community. engagement and increase occupancy number.
  • Conduct final walk-though inspections with maintenance and process all final account statements promptly.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Finalize apartment turnover schedule with maintenance in detail to ensure timely to move in date completion.
Mid-America Apartment Communities, Inc - Assistant Property Manager
Mesa, AZ, Scottsdale, AZ 03/2018 - 06/2022
  • Administer operations, handle emergencies to needs of 800 property units, commercial business spaces
  • Established strong long term relationships with residents by promoting exemplary service and 14 monthly community social activities and events.
  • Maintain operational facilities to be attractive with regular maintenance, inspection of facility, major repairs, landscaping.
  • Continuous vendor management/communication while in progress of 3 large capitol improvement projects pertaining to upgrades in fob security system, butterfly mx and video camera installations projects over 6 month timeline.
  • Establish and developed highly efficient dependable administrative leasing team by delivering ongoing coaching, motivation, support and training with hands-on leadership.
  • Development of standard operating and instructions manual for all procedures within leasing/property, package delivery office realm.
Amgen Inc. - Residential Team Support Specialist
Knoxville, TN, Scottsdale, AZ 02/2016 - 05/2017
  • Liaised between various departments, communicating effectively to maintain rentals of 40,000 homes nation-wide.
  • Improved operational efficiencies Maintained customer satisfaction with strategies focused on customer needs and resolving concerns
  • Sustained continuous improvement by implementing customer interface management systems through documenting program issues.
  • Supervised call center staff in providing excellent customer service to callers requiring assistance for rental payments and maintenance issues.
  • Trained team members on performance metrics, consumer behavior identification, execution metrics and product support
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Palm Productions - Accounting Manager
City, STATE, Anthem, AZ 06/2006 - 02/2016
  • Expanded tight controls on operating costs, including contract analysis, generated financial reporting.
  • Managed airline & hotel accommodations account payables for 20 team members.
  • Decreased office expenses-accelerated accounts receivables and time management by contributing solutions for vendors-suppliers-clients to process online billing services and cloud computing.
  • Full circle accounting process, invoice management, gallery productions and employment records.
  • Reconcile banking, credit and wire transfers for internal financial processes on quarterly basis.
  • Prepared monthly, quarterly & yearly tax statements for owner's meetings and accountant review.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Created documents to display financial reports and data using Excel.
  • Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.
  • Researched and drove integration of Quickbooks Pro to increase efficiency of accounting systems.
  • Maintained agile, responsive organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Oversaw employee expense tracking with associated expense verification and credit card reconciliation.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
Additional Information

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Resume Overview

School Attended

  • Davis & Elkins College

Job Titles Held:

  • Community Assistant Manager
  • Assistant Property Manager
  • Residential Team Support Specialist
  • Accounting Manager


  • Bachelor of Science

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