Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Voice Network Engineer at an exciting, dynamic company fully utilizing my diverse voice networking knowledge, skills and expertise adding to the continued success of the organization.
  • Expert technical & analytic skills in voice project planning and installations involving all components of network infrastructure (including voice mail, analog & network cabling/wiring)
  • Expertise supporting legacy voice systems (PBX to Key)
  • Excellent skills in providing superior service to all types of customers
  • Self-starter and Team player
Recent Accomplishments
Network Support
  • 1st point of contact (24x7x365) for all major technical issues including power outages, system & network infrastructure failures and disaster recovery within local area of responsibility.
  • Responsible for overseeing the internal & external network equipment infrastructure at 11 Central Communications Offices and providing Tier 2 technical support to all the technicians working within the areas of those offices.
  • Managing and maintaining the Internet services for over 3000 business & residential customers.
2013 to Current
Communications Technician Firefly Aerospace Vandenberg Air Force Base, CA,
  • Installation, maintenance and repair of the network equipment and WAN/LAN circuit facilities (DS0 to OC192) for 11 Central Offices & 2 Radio Towers in Northwest Ohio.
  • Installation, programming and repair of local WAN (DS0 to OC192)  & LAN infrastructure including all associated equipment.
  • Documentation of all networks, equipment and circuit layout records within area of responsibility including any network re-design and engineering when needed.
2012 to 08/2013
Communications Technician Frontier Communications Daytona Beach, FL,
  • Installation, maintenance and repair of local WAN (DS0 to OC192) & LAN infrastructure including equipment for 3 Central Communication Offices based out of LaGrange Indiana.
  • Installation, programming and repair of Fiber Optic transport equipment, Ethernet routers and switches utilizing ATM, TDM, Ethernet & VoIP protocols.
  • Documentation of all networks, equipment and circuit layout records within area of responsibility including any network re-design and engineering when needed.
07/2010 to 2012
Business Service Technician Global Data Consultants Hershey, PA,
  • Business technician tasked with installation, repair and maintenance of Avaya/Nortel and Cisco systems for business customers.
  • Daily duties were the installation/repair of various WAN (Analog, ADSL, T1 and Frame Relay) services to business customers (regulated work) and installation /repair of their various hardware (routers, switches, servers and misc IP devices) & network infrastructure.
09/2005 to 07/2010
Telecommunications Technician(Self Employed) , ,
  • Verizon on-site technician at American Axle Manufacturing HQ Detroit MI supporting 2 Nortel Networks CS1000 OPT81 PBX.
  • Provided remote support to AA MFG installed base of networked Nortel BCM systems on a global basis.
  • Other projects worked for Verizon was installing Cisco CUCM for Delphi Corporation in Kokomo, IN.
  • Other clients worked for were Huntington Bank installing/maintaining their Nortel NORSTAR platforms, The White Corporation/Dave White Chevrolet, Sylvania, Ohio maintaining their Nortel MERIDIAN Systems and engineering support to Hickory Farms, Maumee OH assisting on their Nortel MERIDIAN PBX and Call Center upgrade.
08/2004 to 09/2005
Nortel Field Technician Cleveland Clinic Home, PA,
  • Senior Nortel Technician servicing customers thru out the Great Lakes Region
  • Project Manager for all Nortel upgrades occurring within the area.
  • Remote technician programming and maintenance support for portfolio of Nortel Networks Enterprise Systems at various locations across the country when needed.
07/1999 to 07/2004
Telecommunications Technician III Cubic Corporation City, STATE,
  • Installation and service of Nortel Systems for customers located throughout Northwest Ohio and Southeastern Michigan.
  • Products and applications supported were MERIDIAN Opt 11 to 81 PBX, Call Pilot Server, Symposium Call Center Server, MERIDIAN Mail & MAX ACD and NORSTAR BCM, CICS and MICS.
07/1995 to 07/1999
Telecommunications Analyst Williams Communications Solutions/NextiraOne City, STATE,
  • Managed Nortel Networks PBX, MERIDIAN Voice Mail and ACD in call center environment.
  • Additional duties were responsibility for the corporate telecommunications operations and data communications network infrastructure including Cisco routers and Bay Network switches at the local HQ campus (3 sites), 9 satellite offices and 40+ remote sales personnel.
11/1991 to 07/1995
Telecommunications Technician II Osterman API/Boise Marketing Services City, STATE,
  • Telecommunications technician installing, maintaining and upgrading Northern Telecom PBX and Norstar key systems in wide variety of enterprise business applications with major emphasis on call center support.
01/1987 to 11/1991
Senior Field Engineer Wiltel City, STATE,
  • Field installation lead for their wide variety of MIS systems (Northern Telecom PBX and key systems, IBM 3900 mainframe communications, various financial platform systems and NCR automatic teller machines) located in banking institutions across the corporation's tri- state region.
  • Other duties were the maintenance of all voice and data communications networks for the 3 main downtown buildings including Northern Telecom NT PBX with Remote Peripheral Equipment site connected via Macom 23 GHZ microwave.
03/1984 to 09/1987
Senior Telecommunications Technician Toledo Trust/Society Bank City, STATE,
  • Responsible for branch operations while servicing the Northwest OH customer base from Maumee OH.
  • Installation, maintenance and repair of various CPE telecommunications systems including OKI PABX, Inter-Tel Electronic and ITT 1A2 key systems for business customers.
1980 to 1984
Field General CLASSIFIED Systems Repair Technician Business Telephone Systems City, STATE,
  • Completed basic training at Ft. Jackson, SC.
  • Certified as Full Depot Systems Repair Technician (fixed station + field tactical): MOS 31S(satellite comm) & MOS 31T(microwave comm).
  • Honorably discharged as Specialist 5/E-5 with NATO Top Secret Clearance after completion of 4 years of active duty service involving multiple European Theater assignments.
Expected in June 1976
High School Diploma: General Business
Anthony Wayne High School - Whitehouse, Ohio
General Business
Expected in January 2011
Network Systems Diploma (with Honors):
Herzing University - Toledo, Ohio
CompTIA A+, Cisco CCNA Routing & Switching, Microsoft MCITP (XP/WIN7 Desktop & WIN Server 08 R2)
Expected in 2016
: IT Management
Alison University - Online,
Relevant Cerfications & Training
CompTIA Network+ Certification 2017  CISCO CCNA R&S Certification 2016

AVAYA IP Office Certification 2011

CompTIA A+ Certification 2011
Numerous NORTHERN TELECOM/NORTEL Certifications (beginning in 1987):Northern Telecom NT, ST, Norstar 0x32, Symposium ACD, Meridian 3C Core (OPT11 to OPT81)

Completed following on-line training courses towards CISCO CCNP Collaboration Certification (2018 goal): ​ CISCO Network CCNA Voice Training   CISCO 640-461 (ICOMM) Exam Training

Professional Profile
Multi-talented professional with a proven background of sound decision making involving complex problem solving. Dedicated to providing superior customer service excellence in all aspects of my work. Detail-oriented individual with a diverse networking background built from years of experience working with all types of systems, networks and customers. Team player willing to make the loyal commitment and sacrifices required for a successful organization.

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School Attended

  • Anthony Wayne High School
  • Herzing University
  • Alison University

Job Titles Held:

  • Communications Technician
  • Communications Technician
  • Business Service Technician
  • Telecommunications Technician(Self Employed)
  • Nortel Field Technician
  • Telecommunications Technician III
  • Telecommunications Analyst
  • Telecommunications Technician II
  • Senior Field Engineer
  • Senior Telecommunications Technician
  • Field General CLASSIFIED Systems Repair Technician


  • High School Diploma
  • Network Systems Diploma (with Honors)

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