Communications Technician Resume Example
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COMMUNICATIONS TECHNICIAN
Summary
Quality-driven Electronics-Central Office Technician with over 10 years experience in telecommunications. Safety-oriented, hardworking, and reliable. Highly skilled at analyzing reports, drawings, planning design projects, electronics, mechanical maintenance, and repair.
Skills
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Experience
Frontier CommunicationsJanuary 2009 to August 2020Communications Technician
Elkins , WV
Elkins , WV
- Answered normal and after-hour service calls diligently.
- Demonstrated network management abilities for others to emulate.
- Laid out cabling plans and ran through buildings to desired locations.
- Installed and tested copper/fiber circuits with a high degree of accuracy.
- Repaired and maintained Nortel DMS, Lucent 5ESS, and Ericsson switches.
- Performed system backups and maintenance upgrades on network equipment.
- Applied improvement methodologies that improved work processes by 25%.
- Interpreted technical documentation in order to accurately configure equipment.
- Performed hardware configuration and turn-up of network equipment per method of procedure (MOP) documentation to meet productivity and new Fiber to the Curb sale goals.
- Maintained inventory of printed circuit boards (PCB's) and returned excess spares to the regional hub to increase availability to other locations, thereby reducing the dollar amount by thousands on audits.
- Escalated priority-one spares for out-of-service (OOS) equipment by following after-hour hot-shot request procedures to reduce down-time, negating FCC, and MTTR flag reports for the team.
- Coordinated DS0,T1, T3, OC, CWDM/DWDM, ROADM, SONET, Ethernet testing with customers and NOC to clear the central office of trouble, which helped outside field techs to locate the root cause.
- Used a proactive approach to meet circuit due dates and quality check list completions from telephone equipment orders (TEO's), thus helping the team to increase utilization performance metrics.
- Requisitioned shipping materials, wiring, and fiber supplies in advance by checking inventory at key central office locations weekly, thereby increasing the overall performance metrics of the team.
- Lead the team by initiating central office reviews and audits with positive action by thinking ahead with onsite pre-inspections, which made them require less time to complete before actual due dates.
Cfd Research Corp.November 2007 to December 2008Help Desk Technical Support Specialist
Huntsville , AL
Huntsville , AL
- Prioritized and solved problems in a timely manner.
- Resolved level 1 software and hardware technical issues.
- Supported customers with password resets and account profiles.
- Created, maintained and deleted active directory user accounts.
- Resolved over 90% of first-time support tickets within 10 minutes.
- Configured hardware and software of work stations for new employees.
- Assisted customers with instructional support and product troubleshooting.
- Managed open tickets diligently by gathering more information until resolved.
- Documented issues in bug tracking system for reporting to tier 3 tech support.
- Initiated shipments to send equipment to clients and tracked return shipments.
- Explored new technologies and tools that the quality assurance team could use for testing purposes.
- Entered change management tasks via ITIL-ITSM system, monitoring each change for required approvals before pushing software patches.
- Performed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
- Collected and integrated customer feedback into future development efforts, identifying consumer trouble spots for amelioration.
- Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.
ITT Technical InstituteAugust 2006 to October 2007Electronics Lab Assistant
City , STATE
City , STATE
- Cleaned and organized classrooms, materials and supplies.
- Mentored students to share learning scenarios with others.
- Ensured each student understood lab assignment objectives.
- Tutored and coached students on algebraic formula equations.
- Placed emphasis on safety for the use of ac/dc power supplies.
- Performed setup, calibration, and maintenance of test equipment.
- Served as assistant proctor during final laboratory tests and exams.
- Assisted a class size of approximately 15 students during lab experiments.
- Demonstrated component circuit testing and troubleshooting procedures.
- Prepared the class for final lab projects-exams relating to electronic components, circuits, and measuring equipment.
Education and Training
ITT Technical InstituteSeptember 2007Associate of Applied Science: Information Technology, 4.0 GPACity
ITT Technical InstituteSeptember 2000Associate of Applied Science: Electronics Technology, 4.0 GPACity
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School Attended
- ITT Technical Institute
Job Titles Held:
- Communications Technician
- Help Desk Technical Support Specialist
- Electronics Lab Assistant
Degrees
- Associate of Applied Science : Information Technology, 4.0 GPA
Associate of Applied Science : Electronics Technology, 4.0 GPA
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