, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Quality-driven Combination IT-Computer Hardware Technician with over 10 years experience in telecommunications. Dedicated to reliable work ethics and positive team influence. Possessing excellent organization and communication skills. Ready for a new PC Technician position with Sherman ISD.
Skills
Keen attention to detail
Safety-minded first in all tasks
Ability to interpret documentation
Excellent troubleshooting skills
Adaptable and flexible to changes
Excellent interpersonal people skills
Network management experience
Excellent computer skills knowledge
MS Office and Google Workspace proficient
Junior project management experience
Working towards CompTIA cert completions
Exuberant learning and teaching aptitude
Experience
01/2009 to 08/2020Communications TechnicianFrontier Communications | Kearney, NE,
Answered normal and after-hour service calls diligently.
Demonstrated network management abilities for others to emulate.
Laid out Cat-5e/6 cabling plans and ran through buildings to desired locations.
Installed and tested copper/fiber circuits with a high degree of accuracy.
Repaired and maintained Nortel DMS, Lucent 5ESS, and Ericsson switches.
Performed system backups and maintenance upgrades on network equipment.
Applied improvement methodologies that improved work processes by 25%.
Interpreted technical documentation in order to accurately configure equipment.
Performed hardware configuration and turn-up of network equipment per method of procedure (MOP) documentation to meet productivity and new Fiber to the Curb sale goals.
Maintained inventory of printed circuit boards (PCB's) and returned excess spares to the regional hub to increase availability to other locations, thereby reducing the dollar amount by thousands on audits.
Escalated priority-one spares for out-of-service (OOS) equipment by following after-hour hot-shot request procedures to reduce down-time, negating FCC, and MTTR flag reports for the team.
Coordinated DS0, T1, T3, OC, CWDM/DWDM, ROADM, SONET, Ethernet testing with customers and NOC to clear the central office of trouble, which helped outside field techs to locate the root cause.
Used a proactive approach to meet circuit due dates and quality check list completions from telephone equipment orders (TEO's), thus helping the team to increase utilization performance metrics.
Requested shipping materials, wiring, and fiber supplies in advance by checking stock inventory at key central office locations weekly, thereby increasing the overall performance metrics of the team.
Lead the team by initiating central office reviews and audits with positive action by thinking ahead with onsite pre-inspections, which made them require less time to complete before actual due dates.
11/2007 to 12/2008Help Desk Technical Support SpecialistCfd Research Corp. | Fort Bragg, NC,
Prioritized and solved problems in a timely manner.
Resolved level 1 software and hardware technical issues.
Supported customers with password resets and account profiles.
Created, maintained and deleted active directory user accounts.
Resolved over 90% of first-time support tickets within 10 minutes.
Configured hardware and software of work stations for new employees.
Assisted customers with instructional support and product troubleshooting.
Managed open tickets diligently by gathering more information until resolved.
Documented issues in bug tracking system for reporting to tier 3 tech support.
Initiated shipments to send equipment to clients and tracked return shipments.
Explored new technologies and tools that the quality assurance team could use for testing purposes.
Entered change management tasks via ITSM system, monitoring each change for required approvals before pushing software patches.
Performed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
Collected and integrated customer feedback into future development efforts, identifying consumer trouble spots for amelioration.
Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.
08/2006 to 10/2007ElectJessicaics Lab AssistantITT Technical Institute | City, STATE,
Cleaned and organized classrooms, materials and supplies.
Mentored students to share learning scenarios with others.
Ensured each student understood lab assignment objectives.
Tutored and coached students on algebraic formula equations.
Placed emphasis on safety for the use of ac/dc power supplies.
Performed setup, calibration, and maintenance of test equipment.
Served as assistant proctor during final laboratory tests and exams.
Assisted a class size of approximately 15 students during lab experiments.
Demonstrated component circuit testing and troubleshooting procedures.
Prepared the class for final lab projects-exams relating to electJessicaic components, circuits, and measuring equipment.
Education and Training
Expected in 09/2007Associate of Applied Science | Information Technology, 4.0 GPAITT Technical Institute, Austin, TX, GPA:
Expected in 09/2000Associate of Applied Science | ElectJessicaics Technology, 4.0 GPAITT Technical Institute, Austin, TX, GPA:
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