Telecommunications Operator, works well in a stressful environment and maintains a calm demeanor while giving proper emergency instructions. Operators are able to multi-task and coordinate various emergency service personnel in order to provide assistance during emergency situations. Operators maintain composure while speaking with general public and emergency personnel. Operators prioritize calls based on the extent of emergency, observes situations analytically and objectively while relaying details accurately to first responders.
Handles high stress level situations with ease
Articulate and well-spoken
Professional and mature
Accurate and detailed
45 WPM typing speed
Dedicated team player
Basic Telecommunications Certification
TLETS/NLETS Basic Operator Certification
TCIC/NCIC Policy and Procedure Certification
TDD/TTY (TCOLE 412) Certification
Rules Overview 1305 Certification
Crisis Communications (TCOLE 420) Certification
Cultural Diversity (TCOLE 394) Certification
FEMA IS-00100.B Certification
FEMA IS-00200.B Certification
FEMA IS-00700.A Certification
FEMA IS-00703.A Certification
FEMA IS-00800.B Certification
Communications Officer, 03/2018 to Current Denton County Sheriff's Office – Denton, TX
While working under the supervision of Michelle Pena and Robin Thomas, duties included answering 911 and non emergency calls while dispatching first responders for immediate response, entered data into CAD system with details of calls. Dispatching for law, fire and EMS. Handled serval calls at once while answering radio. Provided a calm demeanor while working high stress level calls. Ran drivers license, license plates, checked for wanted persons, ran criminal histories, sent administrative messages to other agencies and entered warrants, missing persons, and stolen items into TCIC/NCIC database. Ensured the safety of deputies and other officers by status checking, being aware of their location and the subjects they were out with. Preformed clerical duties such as, printing, faxing, shredding, filing and maintaining a clean work environment.
While at Denton County I obtained my EMD certification, CPR certification and updated on TTY/TDD and FEMA certifications.
911 Operator/Police Dispatcher, 12/2015 to 03/2018 Titus County Sheriff's Office – Mount Pleasant, TX
While working under the supervision of Ginger Brown, duties included answering 911 and non emergency calls while dispatching first responders for immediate response, entered data into NETDATA system with details of calls. Handled serval calls at once while answering radio. Provided a calm demeanor while working high stress level calls. Ran drivers license, license plates, checked for wanted persons, ran criminal histories, sent administrative messages to other agencies and entered warrants, missing persons, and stolen items into the Texas/National Crime Information Center database. Ensured the safety of Deputies by status checking and being aware of their location. Preformed clerical duties such as, printing, faxing, shredding, filing and maintaining a clean work environment.
While employed at Titus County Sheriff's Office, Basic Telecommunicator Certificate was obtained.
Jailer, 03/2015 to 12/2015 Titus County Sheriff's Office – Mount Pleasant, Texas
While working under the supervision of Captain Brad Fosdick and Lieutenant Michael Garica duties included, booking in inmates, searching inmates, checking cells frequently, controlling doors, administering medications, feeding inmates, responding to alarms in a timely manner, responding to discrepancies in a timely manner, transporting inmates, giving out indigent supplies, checking in visitors, communicating with other staff members via a radio, working as a team with other staff members, performing 2 headcounts per shift to make sure that everyone is where they should be, faxing, printing and answering phone.
Operator, 10/2013 to 07/2014 East Texas Medical Exchange – Tyler, Texas
While working under supervision of Ann Franks, job duties included, answering phones, assisting patients, providing the best service as possible, entering data, taking messages, handling calls in a timely manner, and getting calls and pages to the appropriate doctor, nurse, or client with accuracy.
Seasonal Cashier, 10/2012 to 01/2013 Bath and Body Works – Tyler, Texas
While working under the supervision of Carley Ortiz, duties were to check out customers in a timely manner, keeping a clean work environment, handling large amounts of cash and promoting items that were on sale.
Student Worker, 09/2011 to 04/2012 Panola College Continuing Education – Carthage, Texas
While working under the supervision of Linda Barlow, duties were to answer phones, direct calls to the appropriate person, assisting students with
continuing education courses, making excel charts, notifying students of cancelled classes, reminding students of upcoming classes, reviewing course evaluations, advertising upcoming classes, opening classes rooms, faxing, printing, maintaining a chart of current courses and dates and setting up conference room for meetings.
Student Worker, 08/2010 to 05/2011 Northeast Texas Community College Testing Center – Mount Pleasant, Texas
While working under the supervision of
Elyane Peters, duties included administering test to students, answering phones, faxing test results, printing, and stocking supplies for students, checking the mail, filing paperwork and keeping clean a work environment.
Associate of Science
: 2012 Panola College - Carthage, TX
High School Diploma: 2010 Mount Pleasant High School - Mount Pleasant, TX