Communication Specialist resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable, dedicated and committed business professional with extensive experience in the mortgage, asset, and automotive industries. Efficient with an upbeat positive attitude and proven skills in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company's success. Specialize in leadership, customer service, and process optimization. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

  • Client Relations
  • Problem-solver
  • Efficient
  • Detail-oriented
  • Microsoft Office
  • Articulate and well-spoken
  • Adept
  • Organized
05/2022 to Current Property Inspection Analyst Visa | Austin, TX,
  • Review and approve property inspections.
  • Call and email vendors for additional photos and documents needed to complete inspections.
  • Find and reassign inspections to alternate vendors when needed.
  • Research and locate essential property information needed to complete inspections.
  • Communicate with client and adjust inspections to their specifications.
10/2021 to 05/2022 Hazard Claim Specialist Oerlikon | Dayton, OH,
  • Navigate multiple property preservation sites to identify insurable damage on assigned properties.
  • Create insurance claim estimates outlining repair costs and damage.
  • Gather required documents to start process to file insurance hazard claims.
  • Assess and analyze loans to prepare and prep claim.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
07/2020 to 10/2021 Loss Drafts Customer Service Representative Cepeda Systems & Software Analysis | Huntsville, AL,
  • Problem solve and de-escalate customer complaints.
  • Train new employees on procedures and policies to maximize team performance.
  • Inform customers about Loss Draft process and provide updates to customers affected by a claim.
  • Set up and activate new customer claims and accounts.
  • Update relevant customer status and data in client servicing system.
  • Make outbound calls to obtain information from insurance companies, contractors and third party representatives.
  • Upload and approve documents, inspections, adjuster's worksheets, lien waivers and relevant mortgage and insurance related documents.
  • Document conversations with customers to track requests, problems and solutions.
  • Create and implement process improvements to reduce workloads and bolster callback efficiency.
09/2015 to 05/2020 Administrative Assistant/Title Processor Lender Processing Services Inc. | City, STATE,
  • Handled incoming calls and directed callers to appropriate employee.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Processed, completed and signed title documents through electronic vehicle registration program.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Performed title searches, ordered reports and obtained clearance documents.
Education and Training
Expected in High School Diploma | Hill-Murray High School, Maplewood, MN, GPA:

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Resume Overview

School Attended

  • Hill-Murray High School

Job Titles Held:

  • Property Inspection Analyst
  • Hazard Claim Specialist
  • Loss Drafts Customer Service Representative
  • Administrative Assistant/Title Processor


  • High School Diploma

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