Communication Specialist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable, dedicated and committed business professional with extensive experience dealing with customers in the mortgage, property, automotive, and restaurant industry. Efficient with an upbeat positive attitude and proven skills in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company's success. Specialize in leadership, customer service, and process optimization. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

  • Customer relationships
  • Problem-solving
  • Organizational efficiency
  • Detail-focused
  • Microsoft Office
  • Articulate and well-spoken
  • Quick learner
  • Administrative operations
Visa - Inspection Specialist
Austin, TX, 05/2022 - Current
  • Generated detailed reports outlining inspection and testing results.
  • Resolve issues directly with inspectors to keep within SLA dates.
  • Improved processes by identifying slow-downs.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Participated in training to strengthen and develop inspector competencies.
  • Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
  • Recommended improvements to production process to facilitate quality control.
  • Adjusted and monitored production processes or equipment for quality and productivity.
Oerlikon - Hazard Claim Specialist
Dayton, OH, 10/2021 - 05/2022
  • Navigate multiple property preservation sites to identify insurable damage on assigned properties
  • Create insurance claim estimates outlining repair costs, perils, and perfected dates of loss
  • Gather documents to start process to file insurance hazard claims
  • Assess and analyze loans to prepare and prep claim
  • In leadership program to manage all aspects of the claim process
Cepeda Systems & Software Analysis - Team Lead- Loss Drafts Specialist
Huntsville, AL, 07/2020 - 10/2021
  • Problem solve and de-escalate customer complaints
  • Train new employees on procedures and policies to maximize team performance.
  • Inform customers about Loss Draft procedures, process insurance payments and provide process updates to customers affected by a Loss Draft claim
  • Set up and activate new customer claims and accounts
  • Update relevant customer status and data in client servicing system
  • Make outbound calls to obtain information from insurance companies, contractors and third party representatives
  • Upload and approve documents, inspections, adjuster worksheets, lien waivers and relevant mortgage and insurance related documents
  • Manage to client SLA's and customer expectations
  • Handle customer escalations and problem solve with customers affected by a claim on their home
  • Document conversations with customers to track requests, problems and solutions.
  • Create and implement process improvements to reduce workloads and bolster callback efficiency.
Lender Processing Services Inc. - FOH/Bar Manager
City, STATE, 12/2019 - 07/2020
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Monitored patron alcohol consumption to encourage safety.
  • Reorganized bar stations to streamline service flow.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Interviewed, hired and trained new employees.
  • Controlled and maintained labor costs through careful scheduling.
Company Name - Customer Service/Title Processor
City, State, 09/2015 - 12/2019
  • Processed all title and purchase orders for customers
  • Served as main point of contact for clients, answering questions and responding to messages
  • Processed financial documents including contracts, expense reports and invoices
  • Organized and maintain filing and document management systems, coordinating archiving and purging records aligned with company document policies
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney
  • Attended 2 training sessions conducted by state licensing agencies and continually researched in-state and out-of-state title regulations. Received title certification
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved
  • Assessed customer needs and upsold products and services to maximize car sales
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Education and Training
Hill-Murray High School Maplewood, MN, Expected in High School Diploma : - GPA :
Relevant Certifications
  • Certified Title Professional - Minnesota Automobile Dealer's Association - 2019

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Resume Strength

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Resume Overview

School Attended
  • Hill-Murray High School
Job Titles Held:
  • Inspection Specialist
  • Hazard Claim Specialist
  • Team Lead- Loss Drafts Specialist
  • FOH/Bar Manager
  • Customer Service/Title Processor
  • High School Diploma