Communication Operator Resume Example
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COMMUNICATION OPERATOR
Summary
5 years of customer service experience in a hospital switchboard/call center. Answering a very high volume of calls. 15 years experience of administrative support in public services, energetic, diplomatic, working in a fast paced environment demanding strong organizational, technical and interpersonal skills.
Skills
| Trustworthy, ethical, and discreet, committed to superior customer service, able to multi-task effectively, front office management/supervision, typing 59 wpm, report writing/professional correspondence, Microsoft Word, Excel, Access, PowerPoint, Outlook, Internet |
Work History
Kaiser Permanente
Experience
12/2012 to Current
Communication OperatorKoman Holdings － Columbia , ID
- Operates telephone console, paging system, and beeper system.
- Monitors and Responds to all alarms and emergency codes.
- Acts as main information and communication Source for hospital.
- Communicates clearly and professionally with callers/patients and staff members to ensure high standard of satisfaction, loyalty and retention.
- Addresses caller questions and concerns effectively and efficiently, providing accurate information as needed.
- Transfer telephone calls to intended recipients after screening them properly,
- Make outgoing calls on requests of hospital staff member or patients.
- Answer queries pertaining to admitted patients by following strict confidentiality protocols.
- Responds quickly to disaster and emergency situations.
10/2007 to 06/2012
Administrative AssistantKoman Holdings － Pocatello , AZ
- Coordinate with various staff for operational support activities of the office; serve as a liaison between departments in the resolution of day-to-day administrative and operational problems.
- Responsible for answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.
- Operate desktop computer to compose and edit correspondence; schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors.
- Distributing incoming mail to different departments, order of all company supplies, assist the job sites with ordering of supplies, equipment rental and other inquiries.
- Schedule maintenance and repair of office machinery, search and advertise for prospective jobs to bid, obtain bid bonds, prepare pre-qualification and bid forms, attend job walks and bid deliveries as needed, conduct from start to finish closeout documents at the end of the projects, assist Project Manger and Superintendent in mobilization and demobilization.
01/2006 to 08/2007
Customer Service Rep./Administrative AssistantMCS Rehabilitation, Inc － Glendale , STATE
- Responsible for all incoming and outgoing communication to/from Clients, coordination of activities within different departments to ensure that the client's Needs are promptly met, preparing and processing work orders, preparation of subpoenas, Maintaining clients updated with status their work orders, closing files, canceling work orders when requested by client, screening letters, responsible for all incoming and outgoing mail, communicating status of work orders via phone, fax, mail, or email.
- Extensive oral and written communication with law firms, insurance carriers, medical facilities and employers, accounts receivable accounts payable, and follow up with unpaid billing.
10/1997 to 12/2005
Administrative AssistantCompany Name － City , State
- Provide administrative and clerical support to the Regional Manager of The Inland Empire, responsible for generating billing invoices, follow up with insurance companies for status on payment for unpaid invoices, greet customers, answer multi-line phone, schedule appointments, schedule meetings, maintained accurate up to date confidential client files.
- Conducted customer interviews to elicit necessary information for registration, type monthly reports, type letters, document copying, filing, data entry, faxing, sorting incoming and outgoing mail.
Education and Training
1989
DiplomaMonrovia High School
1991
General Education & Business AdministrationMt. San Antonio CollegeGeneral Education & Business Administration
4/2006
Medical Terminology/Billing & CodingMonrovia Adult SchoolMedical Terminology/Billing & Coding
Languages
Bilingual/Bi-literate English/Spanish
Skills
accounts payable, accounts receivable, administrative support, schedule appointments, billing, clerical, copying, scanning docs, customer service, data entry, document editing, email, faxing, filing, generating forms, front office, generating letters, machinery maintenance, schedule maintenance, schedule meetings, knowledge of all Microsoft Programs: Access, Excel, Office, Outlook, PowerPoint, Microsoft Word, report writing, mail sorting, supervision, high volume telephone answering. Written and verbal communication.
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Resume Overview
School Attended
- Monrovia High School
- Mt. San Antonio College
- Monrovia Adult School
Job Titles Held:
- Communication Operator
- Administrative Assistant
- Customer Service Rep./Administrative Assistant
Degrees
- Diploma
General Education & Business Administration
Medical Terminology/Billing & Coding
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