Commercial Loan Processor Resume Example Kmart

COMMERCIAL LOAN PROCESSOR

Summary

Well-grounded leader experienced in Customer Service positions and pursuing challenging new role. Successful at optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Good reporting, records management and interpersonal skills.

Skills

Verbal and written skills.
Resourceful nature
Problem solving strength
Safety mindset
Highly motivated

Financial administration
Supervision and training
Employee development
Cross-functional team management
Customer service focus

Experience

Manager / Kmart - Gallipolis , OH06/1988 - 08/2005

Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Assigned employees to specific duties to best meet needs of store.
Created weekly schedules for employees.
Counted and balanced registers.
Evaluated employee performance.
Instructed staff on procedures for handling difficult transactions.
Achieved sales goals and business objectives by motivating staff and promoting.
Used Point of Sale register system to complete transactions.
Interviewed and hired team members which demonstrated dedication and added value to team.

Member Service Specialist/Loan Officer / Ohio University Credit Union - Athens, OH05/2005 - 06/2007

Helped customers open and close accounts, apply for loans and make sound financial decisions.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Liaised between bank branches regarding best practices and operations.
Verified amounts and integrity of every check or funds transfer.
Managed customer referrals to help financial services team members capitalize on sales changes.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Balanced daily cash deposits and vault inventory with zero error rate.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Delivered prompt, accurate and excellent customer service.
Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Vice-President / People's Federal Credit Union - Point Pleasant, WV06/2007 - 09/2018

Recruited and hired new branch employees.
Oversaw branch team with customer service representatives and personal bankers and implemented training for all new employees.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information, flood certificates and implemented indirect lending with local auto dealers.
Counted daily funds with manual and machine-assisted methods.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Verified amounts and integrity of every check or funds transfer.
Met or exceeded sales goals by promoting bank products and services in every interaction.

Commercial Loan Processor / Ohio Valley Banc Corp. - Gallipolis, OH10/2018 - Current

Sort and organize incoming loans according to business criteria and enter relevant information into the system.
Prepare and mail disclosures as nessasary.
Ensure post- closing duties on loan files such as,receipts of final title policies ,quality control and payment of fees are completed in an efficient manner .
Maintain communications with business lending officers and underwriters throughout the loan process.
Authorize funding upon verification of all documentation.
Processed customer loan payments, deposits , wires , account questions and payoff request.
Dealer floor plan audits.

Education and Training

Kyger Creek High School - Cheshire,Ohio05/1988High School Diploma

Buckeye Hills Career Center - Rio Grande, OH05/1988License : Cosmetology Education

Accomplishments

Named “Associate of the Year” for exceeding all customer service goals and sales increase for the Northeast Division.
Attended IRA supertrain and was certified as a IRA specialist.
Completed H&R Block training program.

Resume Overview

Companies Worked For:

Kmart
Ohio University Credit Union
People's Federal Credit Union
Ohio Valley Banc Corp.

School Attended

Kyger Creek High School
Buckeye Hills Career Center

Job Titles Held:

Manager
Member Service Specialist/Loan Officer
Vice-President
Commercial Loan Processor

Degrees

Kyger Creek High School - Cheshire,Ohio 05/1988 High School Diploma
Buckeye Hills Career Center - Rio Grande, OH 05/1988 License : Cosmetology Education

Commercial Loan Processor Resume Example

Resume Score: 80%

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