Commercial Loan Processor Resume Example
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COMMERCIAL LOAN PROCESSOR
Summary
Well-grounded leader experienced in Customer Service positions and pursuing challenging new role. Successful at optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Good reporting, records management and interpersonal skills.
Skills
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Experience
Manager / First Mid-Illinois Bancshares, Inc. - Carbondale , IL06/1988 - 08/2005
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Assigned employees to specific duties to best meet needs of store.
- Created weekly schedules for employees.
- Counted and balanced registers.
- Evaluated employee performance.
- Instructed staff on procedures for handling difficult transactions.
- Achieved sales goals and business objectives by motivating staff and promoting.
- Used Point of Sale register system to complete transactions.
- Interviewed and hired team members which demonstrated dedication and added value to team.
Member Service Specialist/Loan Officer / Morgan Stanley - Worcester , MA05/2005 - 06/2007
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Liaised between bank branches regarding best practices and operations.
- Verified amounts and integrity of every check or funds transfer.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Delivered prompt, accurate and excellent customer service.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Vice-President / Alliancebernstein Holding Lp - Washington , MN06/2007 - 09/2018
- Recruited and hired new branch employees.
- Oversaw branch team with customer service representatives and personal bankers and implemented training for all new employees.
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information, flood certificates and implemented indirect lending with local auto dealers.
- Counted daily funds with manual and machine-assisted methods.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Verified amounts and integrity of every check or funds transfer.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
Commercial Loan Processor / Kmart - City , STATE10/2018 - Current
- Sort and organize incoming loans according to business criteria and enter relevant information into the system.
- Prepare and mail disclosures as nessasary.
- Ensure post- closing duties on loan files such as,receipts of final title policies ,quality control and payment of fees are completed in an efficient manner .
- Maintain communications with business lending officers and underwriters throughout the loan process.
- Authorize funding upon verification of all documentation.
- Processed customer loan payments, deposits , wires , account questions and payoff request.
- Dealer floor plan audits.
Education and Training
Kyger Creek High School - City05/1988High School Diploma
Buckeye Hills Career Center - City, State05/1988License : Cosmetology Education
Accomplishments
- Named “Associate of the Year” for exceeding all customer service goals and sales increase for the Northeast Division.
- Attended IRA supertrain and was certified as a IRA specialist.
- Completed H&R Block training program.
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Resume Overview
School Attended
- Kyger Creek High School
- Buckeye Hills Career Center
Job Titles Held:
- Manager
- Member Service Specialist/Loan Officer
- Vice-President
- Commercial Loan Processor
Degrees
- Kyger Creek High School -
City
05/1988 High School Diploma
Buckeye Hills Career Center - City, State 05/1988 License : Cosmetology Education
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