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Commercial Driver/Customer Service Associate Resume Example

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COMMERCIAL DRIVER/CUSTOMER SERVICE ASSOCIATE
Summary

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Skills
  • [Type] support
  • Inbound and outbound calling
  • Troubleshooting
  • Effective communication
  • Customer relationship management
  • Customer Service
  • Credit card payment processing
  • Business development understanding
  • Schedule mastery
  • Store maintenance
  • Office equipment proficiency
  • Conflict mediation
  • Route management
  • Retail sales customer service
  • High-energy attitude
  • Materials transport
  • Data evaluation
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Quality assurance
  • Problem Resolution
Experience
01/2021 to Current
Commercial Driver/Customer Service AssociateAutoZone － WIlson, NC
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
08/2018 to 02/2020
InfantrymanUS Army Fort Benning － Fort Carson, CO
  • Completed regular patrols of assigned areas within operations areas.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Trained extensively on [Type], [Type] and [Type] equipment to achieve [Result] and advance in both rank and skill level.
  • Coordinated assignment and fielding of all new [Type] equipment.
  • Managed receipt, storage and issue of ammunition processes.
  • Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Transported clients to specified destinations safely and on-time.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
  • Managed records by tracking mileage, maintenance and expenses with [Software].
  • Logged deliveries in [Type] system, including drop-off times and any special conditions.
  • Transported clients to events and programs according to activity schedule.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Delivered goods and services to customers on time and in excellent condition.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Documented daily mileage, gas and other data to log in [Software].
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Requisitioned new supplies and equipment.
07/2016 to 05/2017
Theater Usher/Concessions WorkerPremier Theater Company － Goldsboro, NC
  • Pleasantly served fresh food and beverages to customers at large [Type] concession stand.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Quickly and efficiently processed payments and made accurate change.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Oversaw inventory in buffet, reporting replacement needs to kitchen management.
  • Poured hot beverages and filled soft drink cups to deliver to waiting guests.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Directed patrons to restrooms and other amenities within facility.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Answered guest questions, delivering most accurate and updated information available.
  • Organized food preparation stations and replenished supplies regularly.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Resolved [Type] issues quickly to satisfy customers and reduce wait times.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Assisted customers, including answering questions and preparing orders.
  • Assembled and served meals according to specific guest requirements.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education and Training
Expected in 12/2025
Bachelor of Arts: IntelligenceAmerican Public University System － Charles Town, WV
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Resume Overview

Companies Worked For:

  • AutoZone
  • US Army Fort Benning
  • Premier Theater Company

School Attended

  • American Public University System

Job Titles Held:

  • Commercial Driver/Customer Service Associate
  • Infantryman
  • Theater Usher/Concessions Worker

Degrees

  • Bachelor of Arts : Intelligence

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