Commercial Driver resume example

• Directed incoming calls
• Received and routed business correspondence.
• Prepared packages for shipment, pickup and courier services for prompt delivery.
• Administrative duties for office team, including making phone calls, copies and schedules.
• Sorted, received and distributed mail correspondence to correct personnel.
• Managed office inventory
• Resolved customer problems and complaints in person and over the phone.
• Corresponded with clients through email, telephone or postal mail.
• Welcomed all customers with friendly greeting, answered general questions.
• Routed incoming mail and messages.
• Answered multi-line telephone.
• Kept reception area clean and neat to give visitors positive first impression.

Opened and closed store independently and prepared nightly bank drop for manager.

• Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting reports.
• Educated customers about product and service offerings, special deals and newly released products.
• Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
• Monitored associates throughout each assigned shift and professionally managed any challenges.
• Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
• Oversaw inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty, increasing sales.
• Trained newly hired employees in cash handling, upselling techniques, rewards program, merchandising, and bolstering job expertise as quickly and efficiently as possible.
• Returned change and currency and processed debit and credit card payments with incredibly high accuracy rate.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
• Prepared merchandise for distribution and placement across sales floor.
• Greeted customers and helped with product questions, selections, and purchases.
• Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution, and having a friendly, approachable and helpful demeanor.
• Assisted customers with locating and choosing merchandise in any store department.
• Walked through every department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs and to ensure loss prevention.

• Handled all incoming business and client requests for information.
• Communicated with customers and addressed inquiries, appointment requests and billing questions.
• Performed billing, collection and reporting functions for office.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Quickbooks Contractors.
• Created and finalized contracts for electrical work as well as add ons and extras.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Received and routed business correspondence to correct staff members.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to employees by copying, faxing and filing documents.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Identified visitors' needs to offer solutions and information.
• Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments, forwarded phone calls on multi-line office phone.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Completed bi-weekly payroll for company employees
• Oversaw bookkeeping and accounting systems and entered data into systems accurately.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Tracked invoices, receipts and deposit slips.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Processed bill reminders and consulted customers to resolve past-due accounts.
• Responded to inbound inquiries regarding accounts and payments.
• Utilized Quickbooks to reconcile accounts, track income and generate invoices.
• Made outbound calls to vendors and customers to discuss and resolve account needs.