commercial claims adjuster resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated individual with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Hiring and retention
  • Personnel records maintenance
  • Mediation expertise
  • Affirmative Action compliance
  • Conflict resolution
  • Microsoft Office
  • Customer service
  • Decision-making
  • Administrative skills
  • New hire orientation
  • Oral and writing communication
  • Email and telephone decorum
  • Office supplies ordering
  • Technologically savvy
  • Appointment confirmation
  • Listening skills
  • Recordkeeping
  • Meeting planning
  • Social media knowledge
  • Executive presentation development
  • Travel administration
  • Self-starter
  • Customer service-oriented
  • Switchboard operation
  • Welcoming customers
  • Clear communication
Commercial Claims Adjuster, 11/2021 to 01/2023
Brown & Brown, Inc.Grand Rapids, MI,
  • This was a remote position where I worked 100% from home. Going into office was an option but not required.
  • Worked mainly with commerical auto policies. Handled clams involving passenger auto vehicles along with heavy equipment vehicles.
  • Handled up to 6 new claims a day.
  • Worked claims from beginning to end to establish coverage and liability.
  • Utilized Mitchell when setting up repairs.
  • utilized IAA and Copart when working total loss claims.
  • Utilized Accurint, LexisNexis, and other software to investigate and obtain information to move claims forward.
  • Utilized ARMS when setting up rental cars for customers. Occasionally used Hertz when needed.
  • Investigated claims that raised concerns for possible fraud and misrep. Worked with our SIU and legal team when needed.
  • Issued payments to insured, claimant, lienholder, rental companies, etc as needed.
  • Worked alongside body shops to ensure repairs were going smoothly.
  • Worked alongside tow companies to insure vehicles were being picked up and moved as needed.
  • Utilized Microsoft teams, email, excel, word, and calendar daily.
  • Drafted policy letters in word in accordance with state requirements. This included delay letters, claim acknowledgement letters, ror letters, etc.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Communicated with personnel and legal counsel on claims involving litigation.
  • Established proof of loss by studying documentation and assembling additional information from outside sources.
  • Communicated with other departments to establish action plans and manage open claims to closure.
  • Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
  • Documented specific claims by completing and recording forms, reports and logs.
  • Used skills to establish productive working relationships with car dealers, loan processors and community business partners.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
  • Verified details with policyholders and requested additional information.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
  • Worked with other insurance companies to bring claims to resolution.
  • Assisted in the subrogation process.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Human Resources Assistant, 04/2020 to 03/2021
LinamarFletcher, NC,
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Supported 80 employees at all levels, including executive leadership.
  • Developed and maintained training materials and benefits packets for new hires.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Scheduled and attended 3-5 appointments per week.
Human Resources Coordinator, 04/2019 to 01/2021
American National Bankshares, Inc.Yanceyville, NC,
  • Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
  • Mentored staff through constructive feedback, performance assessments and professional development opportunities.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Conducted telephone and onsite exit interviews for all employees.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
  • Selected and interviewed candidates for all available positions.
  • Answered employee questions during entrance and exit interview processes.
  • Created job descriptions to attract targeted talent pool within market wage range.
  • Aided senior leadership during executive decision-making process by generating daily status and maintenance activity reports that recommended corrective actions and improvements.
  • Assessed employee performance and issued disciplinary notices.
  • Created recruitment strategies to drive interest for top prospective students.
  • Proficient in Kronos, Microsoft, Pbx , etc
Lead Front Desk Agent, 03/2018 to 09/2019
Diamond Resorts CorporationCave Creek, AZ,
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Cleaned lanes to mitigate spread of germs by wiping down handles and removing trash.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Proficient in windows and pos system
  • Sold lanes and packages
  • Opened and closed the facility
  • Lead other front desk associates to ensure operations running smoothly
Education and Training
High School Diploma: , Expected in 06/2018 to Graduation Achievement Center Charter High School - Atlanta, GA
: , Expected in to Georgia Piedmont Technical College - Clarkston, GA

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Resume Overview

School Attended

  • Graduation Achievement Center Charter High School
  • Georgia Piedmont Technical College

Job Titles Held:

  • Commercial Claims Adjuster
  • Human Resources Assistant
  • Human Resources Coordinator
  • Lead Front Desk Agent


  • High School Diploma
  • Some College (No Degree)

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