Commander Support Staff Member Ncoic resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Seasoned United States Air Force Technical Sergeant offering ten years of various experiences in Aviation Resource Management and Administrative Assistance. Overseeing tactical, personnel and operational planning to meet dynamic mission needs while providing leadership and guidance to 31 diverse agencies in support of aviation resources valued at more than $1.4B. Skilled at identifying shortfalls and limitations, designing, and implementing solutions in fast-paced training environment. Adept at delivering training and closely mentoring junior members to optimize knowledge and performance. Intelligent, insightful and well-organized with excellent decision-making abilities and skilled in working under pressure. Motivated to learn, grow, and excel in aiding others rise to their work ethic potential.

  • Microsoft Office
  • Google Suite
  • Video conferencing software: Google Meet, Zoom, and Cisco Webex
  • Verbal and Written Communication Skills
  • Organizational Skills
  • Project Management
  • Leadership Skills
  • Strong Work Ethic
  • Customer Service Skills
  • Time Management
  • Administrative Skills
  • Dependable
  • Quick learner
  • Positive attitude
  • Training Experience
  • Ability To Work Independently
  • Detail Oriented
Work History
Commander Support Staff Member, NCOIC, 12/2018 to Current
United States Air Force ReserveCity, STATE,

Supervised the accounting of training for 67 members, created continuity on local processing procedures, and managed over 20 unit programs.

  • Oversaw and organized scheduling for senior leaderships calendar, prepared meeting agenda and provided support materials
  • Responded to emails and other correspondence to facilitate communication and enhance processes
  • Coordinated airfare, hotel and ground transportation and arranged itinerary for 43 aircrew members
  • Provided assistance, collaboration and clerical support to auditors throughout units annual review process; helping to secure units "Outstanding" rating
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and military service data-streamlined retirement process to Reserve Headquarters
  • Trained junior office staff members on processing procedures and local reporting requirements as a geographically separated unit (GSU)
  • Government Purchase Card holder; managed $240K lodging and $20K supply budget
Squadron Aviation Resource Manager Craftsman, 04/2014 to 12/2018

Led, managed, and directed the activities, training, professional development, and disciplinary actions of 5 enlisted members. Supported command’s largest training program and tracked more than 201K flying hours assisting in the production of more than 900 Air Force pilots in five years.

  • Supervised accounting of flight/ground training and Flying Hour Program for 66 T-38 / 52 T-1 aircraft and 200+ instructor/student pilots
  • Spearheaded electronic Aircrew Training Management Folder conversion; created file storage and recovery; reduced excess by 50%
  • Streamlined graduation transition process; executed 968 Introduction to Fighter Fundamental (IFF) prep missions with 98% pass rate
  • Led training for 45% of Wings Aviation Resource Management Airmen; validated 278 upgrade training tasks, 66 assigned job duties, 5 Air Force regulations, and unit safety protocols resulting in 90% upgraded on time
  • Created jet rescue checklist leading to recovery of 48 T-1s valued at $196M
  • Verified fuel tracking line compliance program delivering 100% accountability of $11.6M in off-station fuel usage
  • Airmen Leadership School Top Graduate for Outstanding Academic Achievement and Leadership; recipient of John L. Levitow Award
  • Air Education and Training Command (AETC) Outstanding Aviation Resource Management Non-Commissioned Officer (NCO) of the Year
Squadron Aviation Resource Manager Apprentice, 01/2013 to 04/2014

Oversaw the preparation of flight authorizations, monitored individual flight requirements and ensured aircrew members stayed current and qualified for flight in accordance with Air Force Instructions (AFIs).

  • Flawlessly monitored squadron $850K chase car program; scheduled usage and maintenance; assured availability of vital mission asset Inputted and audited aircrew flying hours and training accomplishment reports (TARs) using Aviation Resource Management System (ARMS)
  • Scheduled/deconflicted all airspace/low level entry times using the wing airspace/low level sign-out program
  • Modified U-2 operations desk procedures; highlighted pilot responsibilities; vital to squadron "Excellent" rating by Air Combat Command's Inspector General
  • Attained proficiency in desk protocols; tracked 685 sorties/2.1K flt hours; amplified U2/RQ4 mission efficiency
Bachelor of Arts: Psychology, Expected in 2024
American Public University System - Charles Town, WV
Associate of Applied Science: Aviation Management, Expected in 10/2017
Community College of The Air Force - Montgomery, AL
  • Professional Development: Air Combat Command (ACC) Host Aviation Resource Management (HARM) Course, 2016
  • Professional Development: Air Combat Command (ACC) Squadron Aviation Resource Management (SARM) Course, 2015

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Resume Overview

School Attended

  • American Public University System
  • Community College of The Air Force

Job Titles Held:

  • Commander Support Staff Member, NCOIC
  • Squadron Aviation Resource Manager Craftsman
  • Squadron Aviation Resource Manager Apprentice


  • Bachelor of Arts
  • Associate of Applied Science

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