Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Strong interpersonal communication
Customer service oriented
Excellent time management skills
Strong work ethic
Effective problem solver
Process improvement specialist
Strong organization and prioritization skills
Managing files, records and documents
Planning corporate events and meetings
Managing calendars and travel
Training and supervising personnel
Proficiency in Word, Excel, PowerPoint and Outlook
Bilingual English/ Spanish
09/2014 to 10/2015
Commander Support StaffUnited States Air Force – Tinker AFB, OK
Supervised accountability of task force with oversight of personnel in and out processing, leave and sponsorship program.
Personnel Performance Report Manager for the largest task force, managed, corrected and processed over 460 reports.
Decoration and Award Program Manager; managed, corrected and validated over 500 decorations and awards.
Drug reduction program facilitator notified and processed 367 personnel solidified "Zero Tolerance Policy."
Answered and managed incoming and outgoing calls while recording accurate messages.
Compiled company information and related material and distributed it to candidates.
Screened all visitors and directed them to the correct employee or office.
Sorted and routed incoming correspondence and messages.
Wrote office job descriptions and directives.
Oversaw daily office operations for staff of five employees.
Oversaw inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets.
08/2013 to 09/2014
Executive AssistantUnited States Air Force – Tinker AFB, OK
Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top leaders.
Updated and maintained CEO calendar, answered high volume of incoming calls and in-person inquires, completely re-organized the Executive office, and assisted with special projects as needed, including building renovations and office move.
Functional Area Record Manager created effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.
Acted as liaison and maintained open lines of communication among senior leaders, middle management and administrative staff.
Ordered and distributed office supplies while adhering to a fixed office budget.
Directed guests and routed deliveries and courier services.
03/2012 to 07/2013
Military Law Enforcement OfficerUnited States Air Force – Joint Base Andrews, MD
Protocol Support providing first line security for over 150 Special Air Missions for President of the United States and foreign heads of states.
Managed Protective service details for the President of the United States, Vice President and foreign heads of states.
Managed public safety emergencies, directed operations at large scale crime scenes, developed and implemented strategies to respond to emerging crime trends.
Maintained physical and computer-based filing systems.
Investigated and reported crimes, accidents, offenses and damage to property.
10/2009 to 03/2012
Visitor Control Center TechnicianUnited States Air Force – MILDENHALL, UK
Defense Biometric Identification System operator processed 68,000 personnel and 8,000 vehicles, identified and removed 50 expired badges.
Trained 30 military police officers enhanced knowledge of identification fraudulent credentials.
Undertook holiday party planning, distributed 209 tickets an raised $5,200 in funds.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Developed reputation as an efficient service provider with high levels of accuracy.
Associate of Arts: Psychology University of Phoenix - Phoenix, AZ Psychology
Bachelor of Science: Nursing Oklahoma City University - Oklahoma City, OK