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Colorado State Director Resume Example

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COLORADO STATE DIRECTOR
Summary

Driven Operations Manager with a demonstrated ability to successfully lead a workgroup of professionals towards delivering superior customer service while successfully delivering results to the company.

Skills
  • Budget
  • Business correspondence
  • Coaching
  • Continuous improvement
  • Contracts
  • Client
  • Customer service
  • Direction
  • Electronics
  • Financial
  • Government
  • Hiring
  • Inside sales
  • Leadership
  • Managing
  • Market
  • Meetings
  • Office
  • Organizational
  • Policies
  • Processes
  • Profit
  • Quality
  • Express
  • Recruitment
  • Safety
  • Sales
  • Scheduling
  • Strategic
  • Written
Experience
October 2014 to Current
United States Specialty Sports AssociationParker, COColorado State Director
  • Maximize operational efficiency of prominent, highly sophisticated projects through positive leadership of business unit managers charged with direct leadership of up to 70 front line USSSA professionals.
  • Create durable success through providing strategic direction on the annual budget, and operational objectives.
  • Increase corporate visibility and stature by cultivating and nurturing strong relationships with governmental partners within cities and counties.
  • Create energy and stability by ensuring all professionals understand organizational goals.
  • Selected Contributions:.
  • Enhanced operating margin from 9% to 22% through revenue growth and effective expense management.
  • Embraced accountability for highest-level customer service by consistently refining policies, scheduling and processes in response to client feedback through continuous improvement meetings.
  • Provided coaching and development front line staff into impactful leadership roles within the organization.
  • Initiated quarterly and annual public recognition program for highly effective employees to drive employee engagement in the organization.
  • Developed company standards to ensure compliance with national association by-laws.
  • These standards ensured that annually we were 100% in compliance with national by-laws.
  • Ensured all financial activities of the organization were properly accounted for and obligations of the organization were satisfied.
  • Provide written business correspondence to the national office on potential opportunities, changes and when necessary staff changes.
September 2013 to Current
Arrow ElectronicsCentennial, COProduct Manager/Pricing Specialist
  • Demonstrate insightful leadership and enhance clarity of mission by cultivating and managing strong relationships with inside sales teams within top three Arrow suppliers.
  • Execute contracts in excess of $45.5M in annual gross sales for three of top twenty Arrow Electronics' suppliers.
  • Achieve superior results by ensuring teams' profit goals are met through creation and maintenance of meaningful professional relationships and shared knowledge.
May 2011 to October 2014
Mile High SoftballAurora, COOperations Manager
  • Successfully passed FAA audits with a 100% score each year.
  • Reduced on-road hours by 10% through implementation of innovative dispatch system.
  • Enhanced communication and created positive team first environment by conducting regular meetings with all employees.
  • Chaired location Quality Action Team which utilized a continuous improvement process to improve location service levels to enhance customer experience.
  • Management representative on the internal controls audit for hiring, safety and scheduling.
  • All areas were scored 100% versus FedEx policy expectations.
  • Honored to receive FedEx Express "Bravo Zulu" award for outstanding performance in 2008, 2010, and 2011.
  • Bravo Zulu" awards were also presented for Above and Beyond Effort in 2005, 2009, and 2012.
  • Demonstrated strong leadership and foresight through coordination of weekend events for up to 1000 individuals.
  • Maximized efficiency by ensuring business maintained all required government issued permits, provided an above expectation experience and appropriately balanced growing revenue with cost controls.
  • Selected Contributions:.
  • Launched startup that captured over 50% of regional market share.
  • Developed and implemented company policies for individuals working at Mile High Softball.
  • Recruitment of professionals to provide stellar customer service to Mile High Softball guests.
  • Delivered key contributions by creating schedules for up to twenty staff members.
Education and Training
Arapahoe Community College
Littleton, COAssociate of Arts
Metropolitan State University
Denver, COAccountingBachelor of Science
Accomplishments
  • Apply strong leadership talents to ensure branch sales teams maintain capacity to strategically win business through use of competitive pricing.
  • As a member of the Southwest region team in 2018, we were able to achieve 102% of plan for sales.
  • Proficient use of Microsoft Office products such as excel to identify opportunities for expanded margin potential on existing orders.
  • Identified opportunities for training cross-functional teams and provided training to various groups through the use of power-point presentations to increase knowledge and sales.
  • Utilized Oracle operating system to manage pricing and CRM information for products and customers.
  • FedEx Express - Denver, CO Operations Manager, November 2005 to September 2013 Defined direction that catalyzed coordination across departments through leadership of 35-50 Department of Transportation covered employees.
  • Streamlined operations and enhanced capacity of staff through effective recruitment and hiring within multiple markets.
  • Demonstrated calm, clear-headed leadership by ensuring all employees adhered to Department of Transportation regulations in terms of hours of service, training, and fitness for duty.
  • Selected Contributions:.
  • Conserved $80K annually by improving efficiency and customer satisfaction; reduced two full-time employees through implementation of strategic delivery plans.
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Resume Overview

Companies Worked For:

  • United States Specialty Sports Association
  • Arrow Electronics
  • Mile High Softball

School Attended

  • Arapahoe Community College
  • Metropolitan State University

Job Titles Held:

  • Colorado State Director
  • Product Manager/Pricing Specialist
  • Operations Manager

Degrees

  • Associate of Arts
    Accounting Bachelor of Science

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