Collector I Retail Advisor resume example

Provide assistance by offering solutions based on card members' individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts.

Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase.

Customer Support Advisors (CSAs) are expected to interact with cardmembers in accordance with company policies and guidelines while working in a fast-paced call center environment, handling outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit.

Answer 911 emergency calls via Vesta through a universal emergency telephone number within the Emergency Communications Division of the Police Department.

Determines the nature of the emergency, enters necessary information into a Computer Aided Dispatch Terminal which routes the data to the Police Dispatchers.

Routes emergency telephone calls to the proper governmental agency.

Determines classification of service request and jurisdiction.

Maintains a calm response to all emergency situations.

Performs related duties and fulfills responsibilities as required.

Supervises and evaluates staff assigned to a shift.

Assists staff in properly dispatching and expediting police calls for service.

Monitors 911 calls seeking Police assistance or information.

Monitors the sending of emergency information through the computer system to the appropriate staff.

Receives and resolves complaints concerning policies and procedures.

Informs staff of new rules and regulations pertaining to emergency calls.

Assists staff in properly handling emergency calls and evaluating the urgency of calls. Performs related duties and fulfills responsibilities as required.

Duties included monitoring all 911 calls entered for accuracy as well as ensuring calls are dispatched in a timely manner, any calls holding over the limit ensuring that a patrol sergeant is notified in a timely fashion, making sure staffing levels were met on a daily basis and weekly basis.

As well as working in a dispatcher capacity at any given time.

Performs related duties and fulfills responsibilities as required.

Primary duties included: Dispatching emergency and non emergency calls on a priority basis to field officers, while accurately maintaining the call log of each officer assigned to calls.

Accurately updating officers locations via a Computer Aided Dispatch Terminal. Routinely assisting officers with warrant checks, d.l.

inquiries, or checking involvements on a potential subject or subjects.

Performs related duties and fulfills responsibilities as required.

Answer 911 emergency calls via Vesta through a universal emergency telephone

number within the Emergency Communications Division of the Police Department.

Determines the nature of the emergency, enters necessary information into a

Computer Aided Dispatch Terminal which routes the data to the Police Dispatchers.

Routes emergency telephone calls to the proper governmental agency.

Determines classification of service request and jurisdiction.

Maintains a calm response to all emergency situations.

Performs related duties and fulfills responsibilities as required.

Processes member transactions (deposits, withdrawals, transfers, loan payments, savings bond redemption, credit card and line-of-credit advances, traveler's checks, cashiers checks, money orders, coin counting, etc.) presented in the teller lobby, by mail, by night depository, by ATM depository and by all similar methods. Ensures accuracy and legibility of all transaction postings and associated documentation.

Assists members with questions and problems with their accounts as is appropriate for the current work load and transaction volume.

Reconcile and proofs daily transactions, and balances transaction totals to actual cash, checks, and other negotiable items on hand.

Maintains out of balance conditions and totals within acceptable limits as established by policy and procedure. Crosssells Credit Union services to members by recognizing their wants and needs and suggesting products and services to meet those wants and needs.

Make a positive impact with every connection all the time.

Foster a supportive role towards Bank Ones core values, service commitments, and customer service best practices. Project a confident and knowledgeable demeanor that includes excellent communication, skills, decisiveness, and ownership of branch responsibilities.

Support a positive and productive work environment by advancing Managements directives; by setting a positive example for others.

The assistant store manager ensures store personnel is providing exceptional customer service. This includes answering questions and assisting with product selection, purchases, and returns. Also oversee the daily operations of Bookkeeping to ensure deposits are accurate, as well monthly and quarter statements are complete and accurate. Assistant store managers help ensure the store is clean, well organized, and properly merchandised. It is also the assistant's responsibility to make sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegating work among staff.