Personable and dedicated professional with extensive experience in student loan collections, hotel and hospitality management, as well as being proficient as an inbound receiving specialist.
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success.
Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
I have many years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. I am consistently friendly and professional when handling diverse customer needs in a high-volume call center environment or face to face. I can manage workflow and optimize team strengths to meet service quotas.
I am also a skilled professional offering proven leadership, problem-solving and team building abilities developed over my progressive career. Consistently empowering employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
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