After years committed to volunteering in my community and raising my children, I am interested in returning to the work force. My strong customer service background would be an asset to any organization.
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While there are several lapses in my employment history, I was very busy during those periods. I have organized and run several Home and School Associations, being personally responsible for coordinating volunteers and overseeing budgets.
Worked in-house for Colonial's credit card division contacting customers whose credit card payments were past due and in jeopardy of being sent to an outside collection agency. This job required dealing with a wide variety of people from all walks of life to help them save their credit rating and the ability to keep their credit card. Attention to detail and accurate documentation on accounts was crucial to success in this position. Adherence to government regulations regarding collection practices was critical. Started in the entry level collection position (accounts less than 30 days past due) and quickly moved up to the more difficult accounts(60 to 90 days past due) based on my collection abilities.
Worked as assistant manager in one of the highest grossing retail stores in this chain. Trained new employees with an emphasis on product knowledge and superior customer service.
Worked in the call center of this large natural gas supplier handling customer complaints, questions, service interruptions, and emergencies with tact and skill. Also took applications for new service and offered help to customers having difficulty paying their heating bill.
Worked at Magee while in college, working on the weekends and holidays as a cashier, discharging patients. Worked summers full time in the patient billing department assisting with commercial insurance reimbursements and self-pay patient plans.
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