collections representative resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview

After years committed to volunteering in my community and raising my children, I am interested in returning to the work force. My strong customer service background would be an asset to any organization.

Core Strengths
  • Multi-tasker
  • Organizational skills
  • Problem solving
  • Critical thinking
  • Pleasant speaking voice
  • Attention to detail
  • Customer service
  • Service oriented

While there are several lapses in my employment history, I was very busy during those periods. I have organized and run several Home and School Associations, being personally responsible for coordinating volunteers and overseeing budgets.

Work Experience
1996 to 02/1998
Collections Representative Jbs Usa Mason, OH,

Worked in-house for Colonial's credit card division contacting customers whose credit card payments were past due and in jeopardy of being sent to an outside collection agency. This job required dealing with a wide variety of people from all walks of life to help them save their credit rating and the ability to keep their credit card. Attention to detail and accurate documentation on accounts was crucial to success in this position. Adherence to government regulations regarding collection practices was critical. Started in the entry level collection position (accounts less than 30 days past due) and quickly moved up to the more difficult accounts(60 to 90 days past due) based on my collection abilities.

02/1986 to 02/1987
Assistant Manager Select Energy, Inc Fort Lupton, CO,

Worked as assistant manager in one of the highest grossing retail stores in this chain. Trained new employees with an emphasis on product knowledge and superior customer service.

07/1984 to 02/1986
Customer Service Representative Walman Optical Company Bemidji, MN,

Worked in the call center of this large natural gas supplier handling customer complaints, questions, service interruptions, and emergencies with tact and skill. Also took applications for new service and offered help to customers having difficulty paying their heating bill.

03/1981 to 08/1985
Patient Billing Representative Austin Radiological Association Round Rock, TX,

Worked at Magee while in college, working on the weekends and holidays as a cashier, discharging patients. Worked summers full time in the patient billing department assisting with commercial insurance reimbursements and self-pay patient plans.

Educational Background
Expected in 1984 to to
Bachelor of Arts: Business Administration/Marketing
Chatham University - Pittsburgh, PA

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Resume Overview

School Attended

  • Chatham University

Job Titles Held:

  • Collections Representative
  • Assistant Manager
  • Customer Service Representative
  • Patient Billing Representative


  • Bachelor of Arts

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