20-year Credit Union employee, throughout my 20 years career with Credit Union I started as a teller
advancing to the Member Service Support department before transferred to the Consumer Lending
department as an Indirect Lending Representative, this position was held for seven years, before
moving to the Real Estate department as a Mortgage Loan processor. Where I advanced to Lending
Center Support Specialist. My current position with Credit Union is in the Collections Department as a
Collections Support Representative.
Responsible and enthusiastic ambitious employee; I have 13 years of Credit Union Consumer and
Real Estate experience. Initiative-taking work well independently or part of a team. Know and
understand Credit Union products, great understanding compliance requirements and understanding
payment schedules. Accurate in processing documents and efficient in completing all daily tasks in
demanding environments, excellent quality, and performance standards. Efficient and professional
with exceptional knowledge of Credit Union policies and procedures and strong communication skills
to help resolve member inquiries. Skilled in accurately preparing weekly and monthly reports within
tight deadlines. Multi-tasking during times of high volume efficiently.
4 years Real Estate experience
Proficient in Credit Union technology and Mortgage software
Thorough knowledge of different Credit Union products and services
Excellent communication skills
Exceptional knowledge of Credit Union Policies and Procedures
Great understanding of Due Diligence policies.
Provide detailed critical thinking skills to assist members.
Exceptional understanding of the importance of home-owners insurance
Experience auditing legal documents reviewing title policies.
Company Name | City, StateCollections Representative11/2018 - Current
Researching accounts completing due diligence to resolve collection problems discussing options
with to assist members individual needs for a solution.
Research, analyze and settles disputes.
Review collection reports to determine status of collections and amounts of outstanding
balances process recovery payments to member balances.
Deliver exceptional member service on all calls while maintaining calm and professional
demeanor in challenging circumstances.
Company Name | City, StateLending Support Specialist05/2017 - 11/2018
Provide support to Lending Center Teams.
Audit closed mortgage for accuracy.
Prepare and distribute mortgage loan rates.
Prepared and submitted Home Mortgage Act (HMDA) by deadline.
Receive mortgage loan applications submitted online, review and assign applications to
Create and updated tracking documents.
Assist loan closers and loan originators with additional requests.
Track recorded mortgages and final title policy verify accuracy.
Update and streamline procedures, update procedures as programing changes
Company Name | City, StateMortgage Processor08/2014
Support operational teams with financial transactions and account maintenance.
Answer member questions concerning mortgage loans.
Recommend loans to members based off their financial needs.
Field member inquiries and provided solutions.
Underwrite perspective loans, verify all ratios meet current guidelines.
Collaborate with underwriters to determine loan worthiness.
Review credit history, employment, and income to determine debt to ratio.
Process and updated member files, department records and regulatory
Conduct pre-funding and funding procedures for monthly applications.
Submit request for title work, appraisals, homeowner's insurance, and income tax histories.
Education and Training
City, StateBoard Certified Licensed Cosmetology
10 months old, once Paws-Ability has selected a pup,
the pup goes through basic training to learn basic commands. Once the pup has completed and passed the
basic training class the pup and recipient, the pup and recipient go through service dog training to train the
pup how to assist the recipient's individual needs.is scheduled to meet with one of our certified service dog
trainers to receive basic training commands. - Paws-Ability absorbs all fees involved with purchasing pups,
basic training, and service dog training. All Service Dogs are donated to qualified recipients free of charge.
, I am on the Board of Directors for a non-profit organization called Paws-Ability. Our organization offers
service dogs to qualified Retired Military Veterans, Correctional Officers and First Responders that are
experiencing difficulties completing normal daily activities.
Puppies are selected preferably between the age of 8
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Lending Support Specialist
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