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Collections Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and creative problem solver with two years of experience aiding customers and managing inner-office communications in a fast-paced financial setting. I am looking to obtain a role as an entry level marketing specialist specifically in a company where I can make an impact and grow.

Skills
  • Locating debtors
  • Payment arrangements
  • Negotiation
  • Multi-line phone systems
  • Team Player
  • Policies and procedures
  • Recording data
  • Accurate payment posting
  • Self-motivated professional
  • QuickBooks
  • Problem-solving
  • Debt management
  • MS Office Suite
  • Staff development
  • Real Estate licensed in DE and PA
  • Social Media
  • Corporate Website Management
  • Credit
  • Research
  • Customer Service
  • Public Speaking
  • Data Entry
Work History
11/2019 to Current
Collections Representative Marriott Vacations Worldwide Fort Lauderdale, FL,
  • Processed payments and contracts on accounts
  • Used probing techniques to determine debtors' reasons for delinquency
  • Counseled debtors on payment options and arranged installment agreements
  • Resolved challenging situations with friendly but firm strategies
  • Recorded all information regarding financial status of customers
  • Used skip tracing resources to locate debtors and updated information in company system
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances
  • Researched, analyzed and settled 150 disputes per week
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
08/2019 to Current
Real Estate Sales Agent Nexthome Refined Burlington, WI,
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
  • Educated clients on sales and buying processes and advised buyers on making decisions
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients
  • Worked closely with clients to get appropriate loans, inspections and credit reports
  • Inspected properties for listing accuracy and updated posts to maintain marketing integrity
  • Communicated with clients to understand property needs and preferences
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
05/2018 to 04/2019
Marketing Intern Ddc Advocacy Washington, DC,
  • Created unique and engaging content for range of social media platforms including FaceBook and Instagram
  • Developed ads targeting specific users for key promotions
  • Designed and presented social media campaign ideas
  • Contributed to mock-ups, email campaigns and social media content
  • Helped with planning and hosting of marketing events
  • Assisted with capturing and analyzing social media metrics
  • Developed marketing strategies and resolved problems to drive sales
  • Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement
  • Provided administrative support to senior staff including creating proposals and organizing documentation
  • Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement
  • Assisted with daily administrative duties
05/2017 to 04/2019
Member Service Representative Chelco Defuniak Springs, FL,
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions
  • Trained and directed 3 new employees in call script use, conflict resolution and data entry practices
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Conferred with customers about concerns with products or services to resolve problems
Education
Expected in 05/2019
Master of Arts: Marketing
West Chester University of Pennsylvania - West Chester, PA
GPA:
  • Member of WCU Asplundh Theatre Society, Concert Promoter
  • Member of 91.7 WCUR-The Curve, Radio DJ
  • Worked as team member for SCORE student internship
  • Worked as team member for American Red Cross student internship
  • Member of Outdoors Club
Expected in 06/2015
High School Diploma:
Cardinal O'Hara High School - Marple, PA,
GPA:

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • West Chester University of Pennsylvania
  • Cardinal O'Hara High School
Job Titles Held:
  • Collections Representative
  • Real Estate Sales Agent
  • Marketing Intern
  • Member Service Representative
Degrees
  • Master of Arts
  • High School Diploma

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