Collections Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and creative problem solver with two years of experience aiding customers and managing inner-office communications in a fast-paced financial setting. I am looking to obtain a role as an entry level marketing specialist specifically in a company where I can make an impact and grow.

  • Locating debtors
  • Payment arrangements
  • Negotiation
  • Multi-line phone systems
  • Team Player
  • Policies and procedures
  • Recording data
  • Accurate payment posting
  • Self-motivated professional
  • QuickBooks
  • Problem-solving
  • Debt management
  • MS Office Suite
  • Staff development
  • Real Estate licensed in DE and PA
  • Social Media
  • Corporate Website Management
  • Credit
  • Research
  • Customer Service
  • Public Speaking
  • Data Entry
Work History
11/2019 to Current
Collections Representative Marriott Vacations Worldwide Fort Lauderdale, FL,
  • Processed payments and contracts on accounts
  • Used probing techniques to determine debtors' reasons for delinquency
  • Counseled debtors on payment options and arranged installment agreements
  • Resolved challenging situations with friendly but firm strategies
  • Recorded all information regarding financial status of customers
  • Used skip tracing resources to locate debtors and updated information in company system
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances
  • Researched, analyzed and settled 150 disputes per week
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
08/2019 to Current
Real Estate Sales Agent Nexthome Refined Burlington, WI,
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
  • Educated clients on sales and buying processes and advised buyers on making decisions
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients
  • Worked closely with clients to get appropriate loans, inspections and credit reports
  • Inspected properties for listing accuracy and updated posts to maintain marketing integrity
  • Communicated with clients to understand property needs and preferences
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
05/2018 to 04/2019
Marketing Intern Ddc Advocacy Washington, DC,
  • Created unique and engaging content for range of social media platforms including FaceBook and Instagram
  • Developed ads targeting specific users for key promotions
  • Designed and presented social media campaign ideas
  • Contributed to mock-ups, email campaigns and social media content
  • Helped with planning and hosting of marketing events
  • Assisted with capturing and analyzing social media metrics
  • Developed marketing strategies and resolved problems to drive sales
  • Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement
  • Provided administrative support to senior staff including creating proposals and organizing documentation
  • Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement
  • Assisted with daily administrative duties
05/2017 to 04/2019
Member Service Representative Chelco Defuniak Springs, FL,
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions
  • Trained and directed 3 new employees in call script use, conflict resolution and data entry practices
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Conferred with customers about concerns with products or services to resolve problems
Expected in 05/2019
Master of Arts: Marketing
West Chester University of Pennsylvania - West Chester, PA
  • Member of WCU Asplundh Theatre Society, Concert Promoter
  • Member of 91.7 WCUR-The Curve, Radio DJ
  • Worked as team member for SCORE student internship
  • Worked as team member for American Red Cross student internship
  • Member of Outdoors Club
Expected in 06/2015
High School Diploma:
Cardinal O'Hara High School - Marple, PA,

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • West Chester University of Pennsylvania
  • Cardinal O'Hara High School
Job Titles Held:
  • Collections Representative
  • Real Estate Sales Agent
  • Marketing Intern
  • Member Service Representative
  • Master of Arts
  • High School Diploma

Similar Resume

View All
Collections Representative
Collections Representative
Collections Representative