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Collections Representative Resume Example

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COLLECTIONS REPRESENTATIVE
Summary

Skilled [Job Title] successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.

Skills
  • Automated dialer experience
  • Insolvency resolution
  • Installment plan set up
  • Skip tracing
  • Effective negotiator
  • Team collaboration
  • Friendly voice
  • Policy standards and guidelines
  • Credit and collections
Experience
Premier Bankcard | Huron, SDCollections Representative07/2017 - Current
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Utilized skip tracing resources such as background checks and loan documents.
  • Advised debtors on payment options and set up payment plans.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Routinely contacted account holders with balances over [Number] days past due to resolve delinquencies.
Hurd Alignment & Machine INC. | Huron, SDBookkeeper09/2012 - 06/2017
  • Analyzed account information and trends for financial estimation report preparation and adjustments.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Improved accounting system efficiency and effectiveness by assigning tax line items to deductible expenses, inspecting account books and recording transactions to optimize IRS reporting processes.
  • Coded invoices and other records to maintain organized and accurate records.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Reconciled monthly checks for accurate bank statement distribution.
  • Reconciled all bank and credit card accounts from [year] to [year].
  • Completed payroll for [Number] employees in [Software], keeping detailed records for long-term accuracy.
  • Mitigated annual audit risks, audited financial information utilizing QuickBooks to implement corrective action.
  • Grew customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Reviewed and calculated payroll to ensure timely disbursement of paychecks.
  • Reviewed purchase documents and company receipts to complete [Task], resulting in [Result].
  • Enhanced customer loyalty by handling [Type] issues efficiently.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Operated [Software] to enter financial data and compile reports.
  • Assembled [Type] and [Type] reports to show [Type] information.
  • Reported sales taxes by calculating requirements on paid invoices.
Suquest Heath Care | Huron, SDCNA05/1996 - 09/2012
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Provided nursing assistance to residents in [Number]-bed [Type] care facility.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education and Training
Huron High School | Huron, SDHigh School Diploma05/1998
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Resume Overview

Companies Worked For:

  • Premier Bankcard
  • Hurd Alignment & Machine INC.
  • Suquest Heath Care

School Attended

  • Huron High School

Job Titles Held:

  • Collections Representative
  • Bookkeeper
  • CNA

Degrees

  • High School Diploma

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