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collection associates foreclosure clerk resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Accomplished [Job Title] offering extensive experience in all facets of accounts payable, accounts receivable, payroll and financial reporting. Highly skilled at analyzing information and identifying areas of improvement aimed at increasing profitability. Dedicated to helping businesses reduce operating expenditures and maximize revenue. Dedicated [Job Title] accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Proficient in [Industry] products, compliance requirements and payment schedules. Seeking role with increased responsibility. Industrious Collections Specialist eager to leverage [Number] years of professional experience to new role. Excellent communicator and closer with solid record of success and strong knowledge in [Area of expertise]. Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Ambitious [Job Title] successfully locates debtors and establish repayment arrangements to satisfy account terms. Highly skilled at meeting and exceeding [Timeframe] goals. Dedicated to utilizing exceptional communication skills with customers to resolve account inquiries. Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing [Number] years of experience and driven mentality. Skilled Accounts Receivable Specialist with [Number] years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Investigation due diligence
  • Cashflow report generation
  • Persuasion strategies
  • Proficiency in MS OFFICE
  • Collections best practices
  • Payment acceptance
  • Customer research
  • Familiar with locating individuals
  • Performance improvement techniques
  • Accounting systems
  • Investigative research
  • General ledger
  • Bill processing
  • Billing dispute resolution
  • Credit and collections
  • Payment management
  • Adjustment posting
  • Audit procedures
  • Statement issuing
Experience
06/2017 to Current COLLECTION ASSOCIATES/FORECLOSURE CLERK Weatherford | San Luis Obispo, CA,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Minimized total number of delinquent accounts through [Action].
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
  • Collected $[Amount] in aged credit card debt within [Timeframe].
  • Managed [Number] charge-off credit card accounts.
  • Met and exceeded requirements for [Timeframe] calls by [Number]%.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Routinely contacted account holders with balances over [Number] days past due to resolve delinquencies.
  • Oversaw disputes resolution and reconciliation for [Number] client accounts.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of [Number] invoices monthly.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving [Number]% recovery rate.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
01/2014 to 12/2016 RICE FARM MANAGEMENT Owned And Operated | City, STATE,
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
  • Developed and managed brand identity in new market launches.
  • Crafted and monitored internal control systems.
  • Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
  • Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
  • Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
11/2010 to 11/2013 Factory Worker HANSOL CT TECH | City, STATE,
  • Loaded and unloaded items from machines and conveyors.
  • Inspected and repaired products to meet project expectations.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Operated machinery, managed raw material and logged production data.
  • Attended training sessions to improve machine operation skills.
  • Set up and tended equipment with machine operators to complete runs.
  • Monitored processes to maintain machinery function.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Sorted and packaged products to prepare for processing or shipment.
  • Repaired and calibrated equipment and machinery to maintain functionality.
  • Weighed and mixed ingredients according to project specifications.
  • Kept worksites organized, clean and free of safety hazards.
  • Moved boxes weighing as much as [Number] pounds regularly with assistance of hand trucks and pallet jacks.
  • Completed work by using scissor lifts, man lifts and forklifts to move people and materials.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Education and Training
Expected in 03/1998 to to BSBA | BUSINESS MANAGEMENT ATENEO DE NAGA UNIVERSITY, PHILIPPINES, NAGA CITY PHILIPPINES, GPA:
  • Major in management
Expected in 03/1993 to to High School Diploma | ST. CATHERINE LABOURE SCHOOL, PILI CAMARINES SUR PHILIPPINES, GPA:
Expected in 03/1989 to to TERTIARY | OCAMPO CENTRAL SCHOOL, OCAMPO CAMARINES SUR PHILIPPINES, GPA:
Languages
English:
Professional
Negotiated:
Korean:
Limited
Negotiated:
Accomplishments
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Negotiated with vendors, saving the company $[Amount] annually.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
Certifications
  • Licensed DRIVERS LICENCE - 2024
  • [Area of certification] Training - [Year]
  • [Area of expertise] License - [Year]
  • [Area of certification], [Company Name] - [Year]

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Resume Overview

School Attended

  • ATENEO DE NAGA UNIVERSITY, PHILIPPINES
  • ST. CATHERINE LABOURE SCHOOL
  • OCAMPO CENTRAL SCHOOL

Job Titles Held:

  • COLLECTION ASSOCIATES/FORECLOSURE CLERK
  • RICE FARM MANAGEMENT
  • Factory Worker

Degrees

  • BSBA
  • High School Diploma
  • TERTIARY

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