Collateral Management Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, and report analytics.

  • Ability to analyze reports
  • Quantitative skills
  • Customer service
  • Team building
  • Microsoft Office
  • Data management
  • Multitasking
  • Critical thinking
  • Organization
  • Computer skills
  • Program evaluation
  • Experience in leadership
Collateral Management Specialist, 10/2019 to Current
UbsAlbany, NY,
  • Managed inquiries received from clients, debtors, debtor’s attorneys, courts, and trustees.
  • Ensured tax rates are accurate and updated as changes are made by applicable jurisdictions.
  • Executed UCC terminations, original filings, amendments, and insuring accounts are updated accordingly.
  • Achieved the process of impound documents, verifying collaterals condition and overall value prior to creating a repossession order.
  • Acted as a Notary Public for company’s operations division.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with team members and customers to find workable solutions.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Call Center/Account Advisor, 03/2016 to 10/2019
First Associates Loan ServicingCity, STATE,
  • Handled collection calls on past due accounts.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved inquiries to consistently meet performance benchmarks.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Center Customer Service, 07/2014 to 01/2016
First TransitCity, STATE,
  • Assisted with placement of orders, refunds, or exchanges.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assessed customer account information to determine current issues and potential solutions.
  • Strengthened team performance and productivity by training and inspiring team members.
Education and Training
: Business Administration And Management, Expected in
San Diego City College - San Diego, CA
Bilingual: English and Spanish
  • California Notary Public - 2021

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Resume Overview

School Attended
  • San Diego City College
Job Titles Held:
  • Collateral Management Specialist
  • Call Center/Account Advisor
  • Center Customer Service
  • Some College (No Degree)