collaboration pre sales engineer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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Professional Summary
Seven years experience in pre-sales as a solutions architect [Pre-Sales Support Consultant] supported all aspects of sales activities and sales channels development for the company products and services. Possesses the ability to build and maintain business relationships with decision makers and influencers. Objective Statement – Seeking a position that will benefit from my strong technical and pre sales engineering experience to create sales business strategies and develop customer base, marketing tools and product launching
Work History
Collaboration Pre-Sales Engineer, 05/2014 - Current
Isys Technologies O'fallon, , Responsible for the configuration, installation, upgrading and testing of Cisco Unified Communications products including: CUCM (up to and including CUCM Version 10), CUCXN, CUCCX, CUPS, CER, CUEAC.Performed numerous "Jump Upgrade" procedures for recent Driveto9 initiative. Physical to Virtual, Physical to Physical, Virtual to Virtual upgrades, and BE5k to BE6k upgrades.Deployed several multisite VoIP installations with centralized call processing using CUCM 7.x/8.x/9.x.Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.Troubleshoot call routing issues using debugs and traces to identify and correct issues.Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design.Paging systems integration with CUCM, configuration and testing. (InformaCast/IPCelerate)Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information.Pre-sales activities including BOM creation in CCW, SOW's, and work requests.Ability to complete complex projects and installations successfully within aggressive time frames and budget parameters.
Wireless Voice and Network Delivery Engineer, 05/2012 - 05/2014
Insight Enterprises, Inc. Alpharetta, ,
  • Planed, implement, and maintained wireless LAN/WAN hardware and software using the latest Cisco technology, including networks, routers, servers, and systems hardware.
  • Assisted in building wireless networks: analyze business needs and recommend solutions Identify and troubleshoot hardware and software technical problems related to LANs/WANs
  • Test LAN/WAN communications and routing products: implement test plans, evaluate tested equipment and design test networks, and aid in the development of automated test suites
  • Identify opportunities and recommend solutions for improving services’ efficiency and effectiveness, keep abreast of technical aspects of the PC-LAN/WAN computing environment, and develop a working knowledge of client-specific applications
  • Participate in various client projects intended to continually improve/upgrade telecommunications infrastructures
  • Create and execute test plans to meet project requirements for assigned components Identify and communicate potential opportunities for cross-selling to the sales team
  • Manage time and expense to meet or exceed expectations defined in the Statement of Work Provide high quality content deliverables using the appropriate document templates Ensure solution is implemented as designed to the customer’s satisfaction and approval.

Network and Voice Manager, 04/2007 - 03/2013
Nashville Metro Government City, ,
  • Managed a staff staff of 13 Senior Level Network, Voice Engineers and Project Managers and coordinated deliverables with a user base of 12,000 customers.
  • Fostered collaborative relationship with Customers to relationships and billing, ensuring compliance to budget forecasts and maximizing operational margins for the city.
  • Created enterprise network standards and rolled out standards for site network design.
  • Upgraded network security and locally rebuilt data/phone systems at 42 locations.
  • Negotiated economic best price contract with new telecom carrier throughout the U.S. without any down time. I
  • Deployed VoIP system with 5-digit dialing throughout the corporation.

Cisco Voice Engineer, 11/2007 - 04/2008
Coleman Technologies City, ,
  • Designed and delivered solutions and proposal for Cisco Voice related projects
  • Write technical documentation and conduct training sessions for clients
  • Work closely with the sales team and assist in expanding client base
  • Provide technical support for networking and telecommunication systems
  • Determine new business opportunities and develop strategies
  • Develop and implement Cicso unified networking solutions as per client's objectives
  • Develop and maintained Statement of Work for Cicso VoiP solutions

Cisco Voice and Pre-Sales Engineer, 02/2006 - 11/2007
Hiscall City, ,

Configured and deployed Cisco Call Manager 7.1/8.5 and Cisco Unity 7.1/8.5.

  • Reviewed and validated understanding of customer design requirements as well as recommended process changes
  • Wrote technical documentation on configuring UC features/functions and provisioning guides for CUCM, CUC, Exony & ICM
  • Managed day-to-day client and internal service requests and documented all services performed
  • Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters
  • Provided help to client on troubleshooting Routers, Switches and Cisco VoIP products

Cisco Wireless Engineer, 01/2001 - 03/2006
HCA City, ,

    Deployed internal and external wireless. Demonstrated experience in troubleshooting wireless systems and problem resolution abilities with outside interference and laptop connectivity. Superior Wireless survey knowledge

    Installed and configured Cisco 3550 3750 4507 Switches

    Installed and configured Cisco 2800 and 3800 routers.

    Installed and configured Cisco 4402 and 4404 Wireless Controllers with Access Points

    Created design layouts and Access Point placement with Airmagnet survey tool.

Associate of Science: Criminal Justice, Expected in 1990
Middle Tennessee State Univerity - Murfreesboro TN,
Status -

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Resume Overview

School Attended

  • Middle Tennessee State Univerity

Job Titles Held:

  • Collaboration Pre-Sales Engineer
  • Wireless Voice and Network Delivery Engineer
  • Network and Voice Manager
  • Cisco Voice Engineer
  • Cisco Voice and Pre-Sales Engineer
  • Cisco Wireless Engineer


  • Associate of Science

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