coach counselor resume example with 2 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Supportive Youth Care Worker recognized for serving as a mentor, coach, educator and role model for over 45 youth. Incredibly talented at serving as a positive role model and developing a positive rapport with each adolescent. Capable of providing crisis stabilization and addressing the needs of each youth on an individual basis. Personable and understanding with specialties in drug & alcohol and building healthy relationships.

  • Adolescent Development
  • Suicide risk assessments
  • Crisis Intervention Techniques
  • Office administration
  • Exceptional problem solver
  • Superior communication skills
  • Organization and efficiency
  • Technologically savvy
  • Service-oriented mindset
  • Conflict mediation
  • Mentoring
  • Culturally-sensitive
  • Dedicated support
10/2020 to Current Coach/Counselor Whole Foods | Bedford, MA,
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
  • Presented professional appearance at all times to produce tangible, positive impact.
  • Maintained positive, compassionate and respectful environment for individuals to feel safe.
  • Used calm, positive and encouraging approach with all youth.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Offered key emotional support to special needs youth.
  • Provided comprehensive assistance in multi-disciplinary environment.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
04/2020 to 07/2020 Amazon Shopper Carlton Senior Living | Folsom, CA,
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
11/2019 to 04/2020 Receptionist Reservoirs Environmental | City, STATE,
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Signed for packages, recorded all deliveries and distributed to personnel.
02/2019 to 10/2019 Receptionist/Marketing Coordinator Hazardous Environmental | City, STATE,
  • Oversaw business communications and coordinated event promotion to increase brand awareness.
  • Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
  • Reviewed and analyzed marketing campaign responses to pull relevant data.
  • Maximized branding initiatives by preparing marketing packages and advertising collateral to secure prospects and increase sales.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education and Training
Expected in 01/2020 to to Associate of Applied Science | Criminal Justice National American University - Rapid City, Denver CO, GPA:
Expected in 03/2022 to to Bachelor of Science | Criminal Justice National American University - Rapid City, Denver CO, GPA:

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Resume Overview

School Attended

  • National American University - Rapid City
  • National American University - Rapid City

Job Titles Held:

  • Coach/Counselor
  • Amazon Shopper
  • Receptionist
  • Receptionist/Marketing Coordinator


  • Associate of Applied Science
  • Bachelor of Science

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