Driven district manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Determined district manager with strong interpersonal skills and extensive retail and sales experience.Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Interviewed over 100 people and successfully staffed 2 new store locations.
Awarded “Top Sales Manager of the Year” in 2008,2009,2010 for my district. I have never held a job that I was unable to get the max performance from my team. I am firm but fair in my approach.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans. I worked very hard to set this company up on auto pilot so I can transition back into the field of customer driven sales and look forward to maximizing store manager production.
General Manager in charge of all store operation and daily sales calls.
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