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Co Manager resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Focused and diligent Manager with over 7 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Promotes a high performance culture and leads teams to excel and improve new processes and programs.

Skills
  • Manager coaching and training
  • Production and Inventory Control Manager
  • Collaborative manager
  • Profit and loss accountability
  • Communication and direction
  • Safety compliance
  • Waste control
  • Internal controls compliance
  • Implement new programs, led the Market with a first time, first in Market to achieve certification.
  • Hosted and train Teach the trainer sessions for the Market in new procedures and new programs.
  • Exceeds in establishing teamwork and true team members.
Experience
04/2019 to 03/2020 Co Manager Books-A-Million, Inc. | Louisville, KY,
  • Minimized waste through expense tracking and effective cost control strategies.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Elevated resource allocation, accurately controlling expenses.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supervised performance of 380 workers, with goals of improving productivity, efficiency and cost savings.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Directed associates and managers in creating dynamic displays of new merchandise to catch attention of store customers.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Created effective 3 month business plans to focus strategic decisions on exceeding long-term objectives.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
02/2017 to 04/2019 Assistant Store Manager Columbia Sportswear Co. | Las Vegas, NV,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Trained 60 employees in inventory practices, POS systems and product knowledge, contributing to 10% increase in customer satisfaction ratings.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Partnered with associates and vendors to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Coached and developed store associates through formal and informal interactions.
  • Mentored team on effective upselling and cross-selling techniques.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
08/2013 to 01/2016 Food Support Manager Walmart | City, STATE,
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste 20% by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.
  • Interviewed, hired, and supervised deli staff.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Prepared and led food service training programs to teach staff Food High Five, cold chain and Food Handlers.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education and Training
Expected in 05/2017 Associate of Applied Science | Retail Management American Public University System, Charles Town, WV GPA:

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Resume Overview

School Attended

  • American Public University System

Job Titles Held:

  • Co Manager
  • Assistant Store Manager
  • Food Support Manager

Degrees

  • Associate of Applied Science

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