Co Manager Resume Example Books A Million, Inc.

CO MANAGER

Summary

Focused and diligent Manager with over 7 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Promotes a high performance culture and leads teams to excel and improve new processes and programs.

Skills

Manager coaching and training
Production and Inventory Control Manager
Collaborative manager
Profit and loss accountability
Communication and direction
Safety compliance

Waste control
Internal controls compliance
Implement new programs, led the Market with a first time, first in Market to achieve certification.
Hosted and train Teach the trainer sessions for the Market in new procedures and new programs.
Exceeds in establishing teamwork and true team members.

Experience

04/2019 - 03/2020Co ManagerBooks-A-Million, Inc. | Louisville , KY

Minimized waste through expense tracking and effective cost control strategies.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Led employee performance reviews and discussed improvement strategies with each team member.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Identified and solved complex strategy problems to drive organizational goals.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Elevated resource allocation, accurately controlling expenses.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Supervised performance of 380 workers, with goals of improving productivity, efficiency and cost savings.
Assessed, optimized and elevated operations to target current and expected demands.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Assessed team proficiencies, identifying and targeting areas for improvement.
Directed associates and managers in creating dynamic displays of new merchandise to catch attention of store customers.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Generated daily operational and sales reports for corrective action or continuous improvement.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Created effective 3 month business plans to focus strategic decisions on exceeding long-term objectives.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

02/2017 - 04/2019Assistant Store ManagerColumbia Sportswear Co. | Las Vegas , NV

Assessed, optimized and elevated operations to target current and expected demands.
Trained 60 employees in inventory practices, POS systems and product knowledge, contributing to 10% increase in customer satisfaction ratings.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Partnered with associates and vendors to develop and implement merchandising plans to guarantee profitability on weekly basis.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Coached and developed store associates through formal and informal interactions.
Mentored team on effective upselling and cross-selling techniques.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Minimized waste through expense tracking and effective cost control strategies.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Processed credit and debit card payments and returned proper change for cash purchases.
Promoted and supported strong relationships with local community organizations in surrounding area.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.

08/2013 - 01/2016Food Support ManagerWalmart | City , STATE

Sought out and implemented methods to improve service and team performance and boost business sustainability.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Priced and ordered food products, kitchen equipment and food service supplies.
Reduced food waste 20% by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.
Interviewed, hired, and supervised deli staff.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Prepared and led food service training programs to teach staff Food High Five, cold chain and Food Handlers.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Controlled portion sizes and garnishing for optimal cost controls.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Education and Training

05/2017Associate of Applied Science: Retail Management
American Public University System | City, State

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