Seasoned Co Manager with 30 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Skills
Staff Management
Verbal and written communication
Business administration
Employee reviews
Scheduling
Employee scheduling
Effective leader
Inventory management
Education
Daniel Boone Area High SchoolBirdsboro, PAExpected in 06/1981 ā āHigh School Diploma:Business Economics - GPA:
Accomplishments
Supervised team of 4 staff members.
Work History
Columbia Sportswear Co. - Co Manager Saint Augustine, FL, 04/2008 - Current
Facilitated change management activities for department and staff of Number individuals.
Performed Timeframe reviews assessing each employee's performance and developed improvement plans.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Delivered feedback to decision-makers regarding employee performance and training needs.
Developed and maintained relationships with Type customers and suppliers through continual communication and Action.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Recorded inventory sales into organization's weekly income report.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized performance by monitoring daily activities and mentoring team of Number associates.
Emplicity - Telemarketer Irvine, CA, 08/2007 - 04/2008
Generated minimum of Number new leads each day
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Attained $Number in sales targets on monthly basis.
Made average of Number outbound and inbound calls per day.
Provided information about available products and services including membership details and purchase advantages.
Opened new accounts and documented personal, demographic and payment information in system.
Overcame objections using friendly, persuasive strategies.
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Recorded contact information of customers and potential customers.
Answered questions with knowledgeable responses.
Escalated concerns or problem calls to management staff.
Answered inbound telephone calls from interested customers.
Answered calls, took messages and transferred calls to appropriate individuals.
Performed cold calling and outreach to build sales pipeline.
Troubleshot any issues and escalated issues to proper department.
Displayed excellent sales skills and understanding of such skills.
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