(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Seasoned Co Manager with 30 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

  • Staff Management
  • Verbal and written communication
  • Business administration
  • Employee reviews
  • Scheduling
  • Employee scheduling
  • Effective leader
  • Inventory management
Daniel Boone Area High School Birdsboro, PA Expected in 06/1981 High School Diploma : Business Economics - GPA :
  • Supervised team of 4 staff members.
Work History
Columbia Sportswear Co. - Co Manager
Saint Augustine, FL, 04/2008 - Current
  • Facilitated change management activities for department and staff of Number individuals.
  • Performed Timeframe reviews assessing each employee's performance and developed improvement plans.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Developed and maintained relationships with Type customers and suppliers through continual communication and Action.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Recorded inventory sales into organization's weekly income report.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team of Number associates.
Emplicity - Telemarketer
Irvine, CA, 08/2007 - 04/2008
  • Generated minimum of Number new leads each day
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Attained $Number in sales targets on monthly basis.
  • Made average of Number outbound and inbound calls per day.
  • Provided information about available products and services including membership details and purchase advantages.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Overcame objections using friendly, persuasive strategies.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Recorded contact information of customers and potential customers.
  • Answered questions with knowledgeable responses.
  • Escalated concerns or problem calls to management staff.
  • Answered inbound telephone calls from interested customers.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Performed cold calling and outreach to build sales pipeline.
  • Troubleshot any issues and escalated issues to proper department.
  • Displayed excellent sales skills and understanding of such skills.
Envysion - Sales Associate
Superior, CO, 05/1996 - 08/2007
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling Type product returns quickly and professionally.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Solved customer challenges by offering relevant Type products and services.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Prepared cash deposits up to $Amount with zero discrepancies.
  • Completed orders through Type system and organized product deliveries to meet customer timetables.

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Resume Overview

School Attended

  • Daniel Boone Area High School

Job Titles Held:

  • Co Manager
  • Telemarketer
  • Sales Associate


  • High School Diploma

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