Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Skills
Maximizing Profitability
Team Leadership
Training and Development
Store Management
Product and Service Sales
Goals and Performance
Team leadership and coaching
Order management
Relationship building and management
Systems and software programs
Merchandising
Customer Response
Opening and closing procedures
Customer Relations
Team Building
Strategic thinker
Staff training and development
Vendor management
Staff Management
Store displays
Personnel development
Operations
State laws and regulatory compliance
Sales expertise
Hourly shift management
Financial operations management
Training and mentoring
Work History
Co Manager , 10/2020 to Current Columbia Sportswear Co. – Baraboo, WI,
Facilitated management activities for department and staff of over 350 individuals.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Performed monthly and yearly reviews assessing each employee's performance and developed improvement plans.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Delivered feedback to decision-makers regarding employee performance and training needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Onboarded new employees, including training, mentoring and new hire documentation.
Accomplished multiple tasks within established timeframes.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Evaluated report data to proactively adjust and enhance operations.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Developed and maintained relationships with customers and suppliers through account development.
Prepared and recommended long-range plans for development of department personnel.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Propelled continuous improvements and strategically capitalized on current market trends.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Conducted monthly inventories of raw materials and components on work floor.
Established and updated work schedules to account for changing staff levels and expected workloads.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Applied customer feedback to develop process improvements and support long-term business needs.
Facilitated change management activities for department and staff of over 350 individuals.
Co Manager, 09/2019 to 10/2020 Columbia Sportswear Company – Cabazon, CA,
Facilitated change management activities for department and staff of over 350 individuals.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Performed monthly and yearly reviews assessing each employee's performance and developed improvement plans.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Conducted monthly inventories of raw materials and components on work floor.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maximized performance by monitoring daily activities and mentoring team members.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Accomplished multiple tasks within established timeframes.
Evaluated report data to proactively adjust and enhance operations.
Directed staff and managed annual capital budget.
Prepared and recommended long-range plans for development of department personnel.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Cross-trained existing employees to maximize team agility and performance.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Propelled continuous improvements and strategically capitalized on current market trends.
Applied customer feedback to develop process improvements and support long-term business needs.
Delivered feedback to decision-makers regarding employee performance and training needs.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees, including training, mentoring and new hire documentation.
Assistant Store Manager, 11/2009 to 09/2019 Whole Foods Market – Lutherville, MD,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervised and evaluated staff of over 350 associates and other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Responded to customer concerns, working with manager to raise customer satisfaction ratings.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Analyzed and interpreted store trends to facilitate planning.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff of over 350 associates including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Master Of Science: Biology, Expected in 05/2010 Alcorn State University - Lorman, MS GPA:
Thesis: Seasonal Distribution of pollutants in the Mississippi River
Majored in Biology
Bachelor Of Science: Biology, Expected in 05/2007 Alcorn State University - Lorman, MS GPA:
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