Cna resume example with 20+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Certified Nursing Assistant offering [Number] years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Skills
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Experience
CNA, 11/1996 - 11/2022
Comfort Keepers – Rocky Top, TN,
Comfort Keepers – Rocky Top, TN,
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents in preparing for activities and social programs.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Observed and reported unusual symptoms and changes to charge nurse.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Helped residents walk with or without self-help devices.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented activities and recorded information in EMR system.
- Supported non-ambulatory residents in range of motion exercises.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Customer Service Representative, 11/1990 - 03/1995
Masonite International Corporation – West Chicago, IL,
Masonite International Corporation – West Chicago, IL,
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
Bookkeeper, Outreach Recovery – Catonsville, MD,
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Documented transaction details to track and manage financial data.
- Defined bookkeeping policies and procedures by developing system to account for financial transactions.
- Analyzed financial transactions, assigning to specific accounts.
- Prepared financial reports by collecting, analyzing and summarizing account information and trends.
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Received and recorded cash, checks and transfers.
- Classified and summarized financial data to compile and enter in financial records
- Accessed financial information to answer questions and gather details about specific accounts.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Performed bookkeeping and accounting consulting services.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Prepared and processed payrolls.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed financial calculations for amounts due, interest charges and balances.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Checked postings and documents for correctness, accuracy and proper coding.
- Calculated and produced checks for utilities, taxes and other operational payments.
Education and Training
High School Diploma: , Expected in 10/2011
Franklin Virtual High School - Tallahassee, FL,
Franklin Virtual High School - Tallahassee, FL,
- Major in [Subject]
- [Number] GPA
- Completed coursework in [Subject], [Subject] and [Subject]
: Bookkeeper , Expected in
BookWein Business College - Washington DC, DC,
BookWein Business College - Washington DC, DC,
- Ranked in Top [Number]% of class
- Major in [Subject]
- [Honor's Society Name] Member
- [Number] GPA
- Completed coursework in [Subject], [Subject] and [Subject]
- Minor in [Subject]
: Medical Assisting, Expected in
Sanz School - Falls Church, VA
Sanz School - Falls Church, VA
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Resume Overview
School Attended
- Franklin Virtual High School
- BookWein Business College
- Sanz School
Job Titles Held:
- CNA
- Customer Service Representative
- Bookkeeper
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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