Cna resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Certified Nursing Assistant offering [Number] years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

  • Medical Terminology Knowledge
  • Documentation Procedures Expert
  • Helping With Medication
  • Performing Patient Intakes
  • Monitoring Fluids
  • Collecting Specimens
  • Preparing Meals
  • Able to Lift [Number] Pounds
  • Collecting Vital Signs
  • Grooming and Bathing Assistance
  • General Housekeeping Ability
  • Calm and Level-Headed Under Duress
  • Patient Relations
  • Catheter Change and Preparation
  • Quick Problem Solver
  • Respiratory Equipment Training
  • Emotional and Social Support
  • Output Monitoring and Reporting
  • Vital Signs Collection
  • Feeding Assistance
  • Mobility Assistance
  • Fluid Measurement
  • Caregiver Relations
  • Needs Determination
  • Bedsore Prevention
  • Activities of Daily Living ADL Support
  • Linen Replacements
  • Nutrition and Diet
  • Observation Documentation
  • Reliable Transportation
  • Understands Medical Procedures
  • Valid [State] Driver's License
  • Assisting With Personal Grooming
  • Understands Mobility Assistance Needs
  • Bilingual in [Languages]
  • Database Administration
CNA, 11/1996 - 11/2022
Comfort Keepers Rocky Top, TN,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted residents in preparing for activities and social programs.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Helped residents walk with or without self-help devices.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Customer Service Representative, 11/1990 - 03/1995
Masonite International Corporation West Chicago, IL,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Developed strong customer relationships to encourage repeat business.
Bookkeeper, -
Outreach Recovery Catonsville, MD,
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Documented transaction details to track and manage financial data.
  • Defined bookkeeping policies and procedures by developing system to account for financial transactions.
  • Analyzed financial transactions, assigning to specific accounts.
  • Prepared financial reports by collecting, analyzing and summarizing account information and trends.
  • Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Received and recorded cash, checks and transfers.
  • Classified and summarized financial data to compile and enter in financial records
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Performed bookkeeping and accounting consulting services.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Matched orders with invoices and recorded required information.
  • Prepared and processed payrolls.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Calculated and produced checks for utilities, taxes and other operational payments.
Education and Training
High School Diploma: , Expected in 10/2011
Franklin Virtual High School - Tallahassee, FL,
  • Major in [Subject]
  • [Number] GPA
  • Completed coursework in [Subject], [Subject] and [Subject]
: Bookkeeper , Expected in
BookWein Business College - Washington DC, DC,
  • Ranked in Top [Number]% of class
  • Major in [Subject]
  • [Honor's Society Name] Member
  • [Number] GPA
  • Completed coursework in [Subject], [Subject] and [Subject]
  • Minor in [Subject]
: Medical Assisting, Expected in
Sanz School - Falls Church, VA

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Resume Overview

School Attended

  • Franklin Virtual High School
  • BookWein Business College
  • Sanz School

Job Titles Held:

  • CNA
  • Customer Service Representative
  • Bookkeeper


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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