- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Seeking to support an administrative assistant position with your company with strong communication and organizational skills.
- Typing (100wpm)
- Microsoft Office (Outlook, Word, Excel)
- Multitasking
- Prioritizing
- Data Entry
- Managing multi-line phones
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- Appointment Management
- Taking initiative to accomplish what needs to be done.
- Dependable and Punctual
- Customer Service
- Professional, friendly demeanor on the phone, via e-mail, and in person
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CNA, 10/2018 to 01/2020
Common Spirit – Oxnard, CA,
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented patient intake and dietary requirements and assisted with feeding.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Used mobility devices and [Type] equipment to carefully and transport patients.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Provided personal nursing assistance in pre- and post-operative situations.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Insurance Claims Specialist, 11/2015 to 01/2018
Exl – Council Bluffs, IA,
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
- Determined liability, compensability and benefits due on each claim.
- Processed [Type] claims daily and expertly handled as many as [Number] files with impeccable quality.
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Uploaded documentation and reports to corporate database system using [Software] to facilitate smooth claims processing.
- Created master spreadsheet to record procedures, denials and approvals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Recognized by management for providing exceptional customer service.
- Attended departmental meetings, providing feedback to enhance future performance.
Administrative Assistant, 01/2011 to 04/2014
Common Spirit – Prescott, AZ,
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Processed financial documents including contracts, expense reports and invoices.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Scheduled and coordinated meetings and calendars of high-level decision-makers.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Maintained up-to-date department organizational chart.
Administrative Assistant, 01/2001 to 12/2010
Compass Group Usa Inc – West Chester, PA,
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Arranged domestic and international travel, hotel and transportation needs for staff.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Processed financial documents including contracts, expense reports and invoices.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Scheduled and coordinated meetings and calendars of high-level decision-makers.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
High School Diploma: , Expected in 05/2001
Vilonia High School - Vilonia, AR
GPA:
: Health And Life Insurance , Expected in
Independent Insurance Agents of Arkansas - Maumelle , AR
GPA:
: Cosmetology Education, Expected in
Benton Beauty Academy - Benton, AR
GPA:
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