LiveCareer-Resume

cna resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seeking to support an administrative assistant position with your company with strong communication and organizational skills.

Skills
  • Typing (100wpm)
  • Microsoft Office (Outlook, Word, Excel)
  • Multitasking
  • Prioritizing
  • Data Entry
  • Managing multi-line phones
  • Appointment Management
  • Taking initiative to accomplish what needs to be done.
  • Dependable and Punctual
  • Customer Service
  • Professional, friendly demeanor on the phone, via e-mail, and in person
Experience
CNA, 10/2018 - 01/2020
Common Spirit Oxnard, CA,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
Insurance Claims Specialist, 11/2015 - 01/2018
Exl Council Bluffs, IA,
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
  • Determined liability, compensability and benefits due on each claim.
  • Processed [Type] claims daily and expertly handled as many as [Number] files with impeccable quality.
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Uploaded documentation and reports to corporate database system using [Software] to facilitate smooth claims processing.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Attended departmental meetings, providing feedback to enhance future performance.
Administrative Assistant, 01/2011 - 04/2014
Common Spirit Prescott, AZ,
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Processed financial documents including contracts, expense reports and invoices.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Maintained up-to-date department organizational chart.
Administrative Assistant, 01/2001 - 12/2010
Compass Group Usa Inc West Chester, PA,
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Processed financial documents including contracts, expense reports and invoices.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Education and Training
High School Diploma: , Expected in 05/2001
-
Vilonia High School - Vilonia, AR
GPA:
Status -
: Health And Life Insurance , Expected in
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Independent Insurance Agents of Arkansas - Maumelle , AR
GPA:
Status -
: Cosmetology Education, Expected in
-
Benton Beauty Academy - Benton, AR
GPA:
Status -

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Resume Overview

School Attended

  • Vilonia High School
  • Independent Insurance Agents of Arkansas
  • Benton Beauty Academy

Job Titles Held:

  • CNA
  • Insurance Claims Specialist
  • Administrative Assistant
  • Administrative Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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