Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Seeking to support an administrative assistant position with your company with strong communication and organizational skills.
Skills
Typing (100wpm)
Microsoft Office (Outlook, Word, Excel)
Multitasking
Prioritizing
Data Entry
Managing multi-line phones
Appointment Management
Taking initiative to accomplish what needs to be done.
Dependable and Punctual
Customer Service
Professional, friendly demeanor on the phone, via e-mail, and in person
Experience
CNA, 10/2018 to 01/2020 Common Spirit – Oxnard, CA,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented activities and recorded information in EMR system.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented patient intake and dietary requirements and assisted with feeding.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Used mobility devices and [Type] equipment to carefully and transport patients.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Provided personal nursing assistance in pre- and post-operative situations.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected specimens, monitored vitals and maximized patient comfort.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Insurance Claims Specialist, 11/2015 to 01/2018 Exl – Council Bluffs, IA,
Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
Determined liability, compensability and benefits due on each claim.
Processed [Type] claims daily and expertly handled as many as [Number] files with impeccable quality.
Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Uploaded documentation and reports to corporate database system using [Software] to facilitate smooth claims processing.
Created master spreadsheet to record procedures, denials and approvals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Recognized by management for providing exceptional customer service.
Attended departmental meetings, providing feedback to enhance future performance.
Administrative Assistant, 01/2011 to 04/2014 Common Spirit – Prescott, AZ,
Created and maintained spreadsheets and developed administrative and logistical reports.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Processed financial documents including contracts, expense reports and invoices.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Scheduled and coordinated meetings and calendars of high-level decision-makers.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Maintained up-to-date department organizational chart.
Administrative Assistant, 01/2001 to 12/2010 Compass Group Usa Inc – West Chester, PA,
Created and maintained spreadsheets and developed administrative and logistical reports.
Arranged domestic and international travel, hotel and transportation needs for staff.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Processed financial documents including contracts, expense reports and invoices.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Scheduled and coordinated meetings and calendars of high-level decision-makers.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Education and Training
High School Diploma: , Expected in 05/2001 Vilonia High School - Vilonia, AR GPA:
: Health And Life Insurance , Expected in Independent Insurance Agents of Arkansas - Maumelle , AR GPA:
: Cosmetology Education, Expected in Benton Beauty Academy - Benton, AR GPA:
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