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CNA Resume Example

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CNA
Professional Summary
Accomplishments
  • Supervised team of 12 staff members. Manager at McDonalds
Work History
Southwestern Mental Health Center - CNAMarion, Virginia06/2014 - 06/2021
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering [Type] treatments and evaluating patient needs.
  • Participated in [Type] fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
Teleperformance - Customer Service RepresentativeMarion, Virginia09/2019 - 10/2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
Chilhowie McDonalds - Crew MemberChilhowie, Virginia03/1996 - 10/2019
  • Supported great dining and meal experiences for guests.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Observed customer purchases in line and differentiated between standard portions.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
Smyth County Hospital - CNAMarion, Virginia07/2006 - 09/2013
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering [Type] treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
My Children

I have a 18 year old daughter Madison who is currently a CNA, she graduated top of her class but because of COVID we had to do things differently with graduation. She made me a mamma first and she is my daughter my best friend so PROUD of her!

Also have a son Blake he currently is a junior this year. He has plays football and does track! He is my baby boy and has te sweetest heart! Love him!

Skills
  • Feeding assistance expert
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • EMR / EHR
Education
06/2001Chilhowie High SchoolChilhowie, VAGED

Never missed a day of school K-12th grade

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Resume Overview

Companies Worked For:

  • Southwestern Mental Health Center
  • Teleperformance
  • Chilhowie McDonalds
  • Smyth County Hospital

School Attended

  • Chilhowie High School

Job Titles Held:

  • CNA
  • Customer Service Representative
  • Crew Member

Degrees

  • GED

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