Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Accomplishments
Supervised team of 12 staff members. Manager at McDonalds
Skills
Feeding assistance expert
Dementia and Alzheimer's knowledge
Patient-focused care
EMR / EHR
Work History
CNA, 06/2014 to 06/2021 Catholic Health Initiative – Navasota, TX,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Obtained client medical history, including medication information, symptoms and allergies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Transported patients between rooms and appointments or testing locations.
Delivered individualized patient care by recording vital signs, documenting observations, administering [Type] treatments and evaluating patient needs.
Participated in [Type] fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
Customer Service Representative, 09/2019 to 10/2020 Wesco – Greenfield, MA,
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Communicated with vendors regarding back order availability, future inventory and special orders.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Crew Member, 03/1996 to 10/2019 Biscuitville – Eden, NC,
Supported great dining and meal experiences for guests.
Assisted other team members to achieve goals.
Worked well with teammates and accepted coaching from management team.
Worked flexible hours; night, weekend, and holiday shifts.
Prepared products following restaurant, health, and safety standards and procedures.
Kept food preparation area, equipment and utensils clean and sanitary.
Collaborated with team members to complete orders.
Maintained energy and enthusiasm in fast-paced environment.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Observed customer purchases in line and differentiated between standard portions.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Maintained clean, sanitized and well-organized food preparation zones.
Checked completed orders for accuracy and bagged meals for easy carrying.
CNA, 07/2006 to 09/2013 Catholic Health Initiative – Ottumwa, IA,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Obtained client medical history, including medication information, symptoms and allergies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Transported patients between rooms and appointments or testing locations.
Delivered individualized patient care by recording vital signs, documenting observations, administering [Type] treatments and evaluating patient needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
Education
GED: , Expected in 06/2001 Chilhowie High School - Chilhowie, VA GPA:
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