cna resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Efficient and reliable Certified Nursing Assistant with excellent experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. CNA technician, with over a number of years of successful experience in management and assistant. Recognized consistently for performance excellence and contributions to success in any industry. Strengths in organizations and task prioritization, backed by training in a number of studies. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Observation Documentation
  • Time Management
  • HIPAA Compliance
  • CPR Certification
  • Sales expertise
  • Administrative support
  • Money handling abilities
Work History
Cna, 06/2017 to Current
Curo Health ServicesNew Castle, PA,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Maintained best-in-class standards for individualized care in 1,000 -bed unit by continuously checking in with patients and families and quickly providing care
Administrative Assistant Intern, 03/2019 to 01/2020
Atlas Technical Consultants, Inc.Plymouth Meeting, PA,
  • Reviewed activities for production team to complete tasks on time.
  • Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
  • Greeted 100 incoming visitors and customers professionally and provided friendly, knowledgeable assistance per day.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Customer Service Manager, 10/2013 to 06/2017
Emerald ExpositionsHasbrouck Heights, NJ,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Broadened strategic business plans to promote growth and sales goals while managing number of jobs and building long-lasting customer relationships.
  • Assessed over 10% call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Followed through with client requests to resolve problems.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Coordinated resolutions for more than thousands of daily customer inquiries while consistently achieving performance targets
Package Sorter, 01/2013 to 11/2013
Amazon Workforce StaffingAurora, CO,
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed daily orders with expert picking and packing of shipments.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Lifted and unloaded 500 containers of parcels onto equipment for transportation to sort stations.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation.
Associate of Arts: Group Leader/ Tutor, Expected in 05/2021 to Heartland Community College - Normal, IL

Professional development completed in first time generation student

Normal Community West H.S.

High school Graduation Aug/2012-Dec2012

National Honor Society

Team Englewood Aug/2009-June/2011

Elected Captain of book club

Member of cheerleading, dance, swim, and track team.

Phlebotomy tech (certification)

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Resume Overview

School Attended

  • Heartland Community College

Job Titles Held:

  • Cna
  • Administrative Assistant Intern
  • Customer Service Manager
  • Package Sorter


  • Associate of Arts

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