LiveCareer-Resume

cna resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Efficient Office Assistant with 12 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Well-rounded Office Manger. possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Teamwork and Collaboration
  • Hiring and Training
  • Complex Problem Solving
  • Verbal and Written Communication
  • Problem Resolution
Experience
CNA, 07/2019 - 03/2023
Marquis Companies Forest Grove, OR,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
Office Assistant, 05/2016 - 06/2019
Atria Senior Living Group, Inc. Sunnyvale, CA,
  • Answered phone calls and welcomed visitors to office.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Completed and mailed contracts, invoices or checks.
  • Inventoried and ordered materials, supplies and services.
  • Completed work schedules, managed calendars and arranged appointments.
  • Trained staff members to perform work activities and use computer applications.
Office Manager, 07/2002 - 07/2016
Mabl Boston, MA,
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
CNA, 04/2014 - 04/2016
Marquis Companies Las Vegas, NV,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Education and Training
High School Diploma: , Expected in 06/1976
-
John R.Rogers - Spokane, WA,
GPA:
Status -

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Resume Overview

School Attended

  • John R.Rogers

Job Titles Held:

  • CNA
  • Office Assistant
  • Office Manager
  • CNA

Degrees

  • High School Diploma

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