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CNA Resume Example

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CNA
Skills
  • Patient relations
  • Calm and level-headed under duress
  • Quick problem solver
  • Documentation procedures expert
  • Microsoft Office
  • Valid TN driver's license
  • Credit card payment processing
  • Schedule mastery
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Customer relations
  • Call center experience
  • High-energy attitude
  • Adaptive team player
Education and Training
05/2015
High School Diploma
Marshall County High SchoolCity, State
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Flexible Customer Service Representative with 2 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

As a dedicated CNA committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with a nursing assistant certification.

Experience
CNACompany Name | City, State04/2019 - Current

Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Team MemberCompany Name | City, State10/2018 - 04/2019
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained effective working relationships with peers and upper management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Unloaded trucks, moved containers to staging area and determined correct storage locations.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Packed and scanned completed orders for accurate shipment to final destinations.
  • Worked hard to learn all required tasks quickly and maximize performance.
Customer Service RepresentativeCompany Name | City, State04/2017 - 10/2018
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
CashierCompany Name | City, State03/2015 - 03/2017
  • Helped customers find specific products, answered questions and offered advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returnedexact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
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Resume Overview

School Attended

  • Marshall County High School

Job Titles Held:

  • CNA
  • Team Member
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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