Motivated Customer Service Specialist with 5+ year's experience in a fast-paced, team-based
environment. Being in a Customer Service Driven Environment to exceed sales goals and build long term
relationships with customers. Delivers positive experiences through high-quality customer care with expertise
in delivering support services and resolving customer complaints.
Energetic work attitude
Customer service expert
Telephone inquiries specialist
Adaptive team player
11/2016 to Current
CNA - Certified Nursing AssistantKey West Health & Rehabilitation － Key West, FL
Highly dedicated and resourceful Certified Nursing Assistant with an exemplary record of caring and thorough
Adept at handling difficult or traumatic situations with complete courtesy and professionalism.
Able to work well independently and as a resident health care team member.
Wide nursing practice experience
Excellent grasp of resident vital sign observation
Strong skills in coordinating with resident care team staff and family members
Superior abilities in handling unpleasant and stressful situations
Exceptional physical stamina for lifting pushing turning stretching and performing CPR as needed on residents
Outstanding oral and written communication skills Experience.
Assisted residents with daily living activities including meals exercise and leisure programs.
Provided assistance as needed with resident admissions discharges and transfers.
Maintained and updated assigned documentation on a regular basis.
Reported all changes in resident condition and allegations of residence abuse to charge nurse on duty.
Notified charge nurse of unavailable or low stocks of required supplies.
Administered medications and
treatment care in accordance with facility policy and procedure.
Ensured resident well-being and safety in all performed tasks.
Provided residents with daily activity assistance in dressing grooming and bathing.
Brought fresh drinking water and meal supplements as required.
Assisted residents using walkers and wheelchairs in compliance with facility policy.
Maintained neat and clean appearance of resident rooms.
04/2016 to 11/2016
Client AdvocateGuidance Care Center － Key West, FL
answered incoming calls
check-in/ checked-out patients
faxing medical documents
update charts for doctor visits
answer client medical questions
calling patients to remind them of upcoming appointments
keeping paper work organized
Assist with problem solving.
Assist in communicating with government agencies and navigating the system.
Provide information or research where to get information.
Provide non-judgmental support.
Help to clarify what your goal is and to sort out the issues.
Add a social justice perspective and analysis.
Educate about rights and problem solving and prevention tools.
Provides positive feedback and hope based in reality.
Provide honest feedback.
Help complete confusing forms.
Speak for those unable to speak.
Represent those without representation.
03/2011 to 04/2016
Cashier/Customer ServiceKey West, FL
Answered telephone calls and responded to inquiries.
Cleaned and organized eating, service, and kitchen areas.
Greeted each customer with friendly eye contact.
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
Stocked service stations with items such as ice, napkins, and straws.
Swept and scrubbed floors.
Took food orders and relayed orders to kitchens or serving counters.
Trained new employees.
Cleared and re-set tables at conclusion of each guest meal.
Collected meal tickets or cash for meals from Guest/Customer.
Communicated with other kitchen team members to ensure food was prepared on time and correctly.
02/2009 to 02/2010
Daycare AssistantGrace Lutheran Church and School － Key West, FL
Established a safe play environment for the children.
Organized and engaged in recreational activities such as games and puzzles.
Dressed infants and toddlers and changed their diapers.
Meticulously sanitized toys and play equipment.
Made nutritious breakfasts, lunches, dinners and snacks for the children.
Allowed for ample outdoor recreation time.
Addressed behavioral and learning issues with parents and daycare management.
Administered medications and kept appropriate records.