cna certified nursing assistant resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Ambitious healthcare professional possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Experienced caregiver with over five years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Analytical and strategic pharmacy technician with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Certified Nurse Assistant, Certified with the Pharmacy Technician Certification Board and Licensed with the Texas state board of pharmacy .

  • Data Entry and Maintenance
  • Excellent Attention to Detail
  • Administrative and Office Support
  • Skilled in Microsoft Office
  • Emotional and Social Support
  • Medical Recordkeeping
  • Pharmaceutical Compounding
  • Computer Billing Systems
  • Prescription Filling and Labeling
  • Equipment Cleaning and Maintenance
  • Drug Inventory Management
Work History
Certified Sterile Processing Technician, 09/2022 to Current
Banner Health, , Houston, TX
CNA - Certified Nursing Assistant, 11/2018 to 08/2023
Fairview Health Services, , Houston, TX
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Complied with HIPAA standards in all patient documentation and interactions.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Retail Pharmacy Technician , 09/2021 to 01/2022
Phoenix Home Care And Hospice, , Houston, TX
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Monitored drug interactions for customers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
Caregiver/PCA, 09/2015 to 10/2018
In-Terminal Services, , Houston, TX
  • Monitored vital signs
  • Adhered to HIPPA standards in documentation and interactions with patients
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Service Representative, 03/2012 to 04/2015
PULKIT ALLOY & STEEL LTD, , Lagos, Nigeria
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Contacted clients to verify account information and maintain accuracy, resulting in 30% increase in client satisfaction.
Store Keeper& Asst. Procurement Manager, 10/2011 to 03/2012
Company Name, , Lagos, Nigeria
  • Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
  • Received product shipments and organized in stockroom storage area.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Kept sales receipts and maintained accounting records.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Filled orders by gathering merchandise specified in requisitions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored merchandise on shelves and in storage using inventory control system.
  • Oversaw warehouse staff by providing instructions and leading daily activities.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Sorted and placed production materials on racks and shelves according to predetermined sequences such as product code and size.
  • Planned budgets and authorized payments and merchandise returns.
  • Performed clerical and administrative tasks.
  • Processed and documented all product sales to maintain up-to-date stock records.
B.Sc: Business Administration, Expected in 01/2010 to Enugu State University of Science And Technology - Enugu, Nigeria ,
GED: , Expected in 09/2005 to Homat Comprehensive College - Lagos, Nigeria ,
  • CNA - Certified Nurse Assistant
  • CPhT - Certified Pharmacy Technician (PTCB)
  • Licensed Pharmacy Technician with the Texas State Board of Pharmacy
  • CSPT - Compounded Sterile Preparation Technician
  • ACPE National Sterile Compound Training
  • American Health Association BLS Certification

Additional Information

Over the years I've falling in love with building my career in line with serving humanity. I am an excellent team player, focused and result oriented. I apply my best self which earned me an employee award for above and beyond with family tree private. I am ready to help team achieve company goals. I would say i am imaginative with an analytical and proactive mind. Over time i have learnt to have an effective relationship in my areas of expertise with great communication and interpersonal skills.

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Resume Overview

School Attended

  • Enugu State University of Science And Technology
  • Homat Comprehensive College

Job Titles Held:

  • Certified Sterile Processing Technician
  • CNA - Certified Nursing Assistant
  • Retail Pharmacy Technician
  • Caregiver/PCA
  • Customer Service Representative
  • Store Keeper& Asst. Procurement Manager


  • B.Sc
  • GED

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