Detail-oriented Clothing sales associate enhancing service and sales culture in retail environment. Demonstrated skills in backroom organization, restocking shelves and planogram management. Self-motivated, organized and professional in customer-oriented environments.
Skills
Patient Relations
Calm and Level-Headed Under Duress
Grooming and Bathing Assistance
General Housekeeping Ability
Preparing Meals
Collecting Vital Signs
Quick Problem Solver
Emotional and Social Support
Warm and Friendly
Table Bussing
Dining Customer Service
Table Setting Arrangements
High Energy and Stamina
Relationship Building
Team Player
Multi-Line Telephone Skills
Customer Service-Oriented
Attention to Detail
Call Answering and Routing
Visitor and Customer Relations
Appointment Scheduling
Customer Complaint Resolution
Experience
04/2021 to 06/2021
CNAWesley – Auburn, WA,
I worked in both assisted living and the memory care unit
I spent most of my time at Spring Gardens in the memory care unit
I wanted to make sure each resident knew they were cared about
I get to know the resident and what works best for each one.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas, and nursing stations.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Engaged with patient family and friends to provide courteous visit experience.
Delivered high level of care to every patient.
01/2021 to 04/2021
ServerGolfsuites – Jenks, OK,
As a server, I was a waitress and a busser
Taking orders from the residents, I learned how to listen and communicate with people who have softer speech and loss of hearing
As well as understanding dietary restrictions for those residents who have them and being able to learn the food preferences for specific residents who are pickier eaters.
Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cleared table and bussed dishes to allow for quick setups.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Documented food orders and ran items to guest tables in dining room.
06/2004 to 05/2020
ReceptionistBluecross Blueshield Of South Carolina – Indiana, PA,
This job I worked as a receptionist and helped with the boat rentals
I would take calls from customers who would want rentals and help balance the schedule
As the front desk I would also work with customers who have complaints about the equipment.
I would carry a positive attitude throughout it all
Processed payments and updated accounts to reflect balance changes.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Welcomed large volume of guests and improved overall customer service.
Responded to inquiries and boat requests made online, by phone, and via email.
Education and Training
Expected in 05/2021 to to
High school diploma: Wasatch Highschool - , GPA:
3.8 GPA
Completed professional development in medical CAPS.
Graduated with high honors.
Completed my medical pathway.
Captain of the cheer team.
Expected in 05/2021 to to
CNA: Mtec - , GPA:
Expected in to to
: Nursing Utah State University - Logan, UT GPA:
Certifications
Graduated high school with GPA 3.8 and high honors
CNA License
Food Handlers
Cheered for 4 years and Captain Senior year
Joined medical CAPS Program (Center for Advanced Professional Studies). This allowed me to work with a hospital to create a disaster drill.
Activities
A little bit about me. I love to be out doors and love being active. My favorite thing to do in the summer is boat and hike. In the winter I love to ski down the slopes. I also have a love for clothes its a blessing and a curse. I like to paint as well as listen to loud happy music.
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