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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Efficient and reliable Certified Nursing Assistant with 8 years of experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions and certified in healthcare and Insurance.

Skills
  • Patient-focused care
  • Transporting patients
  • Responding to emergencies
  • Tube feedings and medications familiarity
Education
St Elizabeth School Of Nursing Lafayette IN , Expected in 12/2011 Associate of Arts : CNA Certified - GPA :
FSCJ Jacksonville FL, Expected in 05/2022 Associate of Applied Science : Nursing - CRNA - GPA :
Certifications
  • Certified Nurse Assistant (CNA)
  • Basic Life Support (BLS)
  • CPR certified
  • Insurance CSR license
Work History
Mcguire Group Health Care Facilities - CNA
Cheektowaga, NY, 03/2018 - Current
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Transported patients between rooms and appointments or testing locations.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Maximus, Inc. - CSR
Corbin, KY, 12/2020 - 10/2021
  • Encouraged policyholders to submit referrals to increase client base.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
  • Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Processed customer premium payments using [Technique] to simplify customer payment process.
Park Hotels & Resorts - Front Office Manager
Memphis, TN, 08/2017 - 12/2018
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Developed close working relationships with front office and back office staff.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Assisted with regulatory issues such as compliance.
  • Addressed and remedied all patient or team member issues.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Built relationships with physicians to create steady referral pipeline.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Reviewed and sent medical records to other physicians upon request.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Aided with prescription refill requests.
Mcguire Group Health Care Facilities - CNA
East Patchogue, NY, 11/2011 - 11/2018
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Transported patients between rooms and appointments or testing locations.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.

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Resume Overview

School Attended

  • St Elizabeth School Of Nursing
  • FSCJ

Job Titles Held:

  • CNA
  • CSR
  • Front Office Manager
  • CNA

Degrees

  • Associate of Arts
  • Associate of Applied Science

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