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cna resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient and caring Nursing team member offering over 16 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Skills
  • Patient-focused care
  • Responding to emergencies
  • Feeding assistance expert
  • Tube feedings and medications familiarity
Work History
CNA, 12/1991 - 03/2014
St. Catherine Of Siena Farmingdale, NY,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering [Type] treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Retail Sales Associate, 02/1987 - 09/1989
Extra Space Storage Minnetonka, MN,
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Generated brand awareness and positive product impressions to increase sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Performed stocking and informed management of low inventory quickly.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers by answering questions and fulfilling requests.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Customer Service Associate, 03/1980 - 06/1984
Ace Mart Schertz, TX,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma: , Expected in
-
Middleton High - Charleston, SC,
GPA:
Status -
Bachelor of Science: Criminal Justice, Expected in
-
American InterContinental University - Schaumburg, IL
GPA:
Status -
Certified Nursing : Nursing Education, Expected in
-
Trident Technical College - Charleston, SC
GPA:
Status -

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Resume Overview

School Attended

  • Middleton High
  • American InterContinental University
  • Trident Technical College

Job Titles Held:

  • CNA
  • Retail Sales Associate
  • Customer Service Associate

Degrees

  • High School Diploma
  • Bachelor of Science
  • Certified Nursing

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