CNA Resume Example Betty Kennett

CNA

Professional Summary

Skills

Customer service
Process improvement
Communications

Problem resolution
First Aid/CPR
Relationship development

Work History

CNA, 07/2013 to 11/2019
Betty Kennett – Lawrence, KS

Obtained client medical history, including medication information, symptoms and allergies.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding Type patients with shaving, bathing and teeth brushing.
Delivered individualized patient care by recording vital signs, documenting observations, administering Type treatments and evaluating patient needs.
Participated in fun activities, including Type and Type with patients each Timeframe to boost mood, improve overall memory and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Transported patients between rooms and appointments or testing locations.
Obtained biological specimens for ordered tests and prepared for laboratory transport.

CNA, 05/2011 to 10/2019
Presbyterian Manors Of Mid-America – Lawrence, KS

Obtained client medical history, including medication information, symptoms and allergies.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding Type patients with shaving, bathing and teeth brushing.
Delivered individualized patient care by recording vital signs, documenting observations, administering Type treatments and evaluating patient needs.
Participated in fun activities, including Type and Type with patients each Timeframe to boost mood, improve overall memory and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Transported patients between rooms and appointments or testing locations.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Cared for average of Number patients per Timeframe in Type facility, delivering high-quality, efficient support to meet all needs.
Obtained biological specimens for ordered tests and prepared for laboratory transport.

Call Center Representative, 01/2008 to 07/2010
Vangent – Lawrence , KS

Maintained accurate and current customer account data with manual forms processing and digital information updates.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Contributed to company achieving and holding industry-leading customer service ratings.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Answered customer questions regarding merchandise and pricing.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Maintained user account data by initiating account access and establishing in database.
Determined root causes of issues and solved diverse problems to improve business operations and management.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Educated customers how to use company systems, complete forms and obtain desired services.

Education

Diploma : 05/2001
Lawrence High School - Lawrence, KS

CNA License And Some Nursing : NursingJohnson County Community College - Overland Park, KS

Resume Overview

Companies Worked For:

Betty Kennett
Presbyterian Manors Of Mid-America
Vangent

School Attended

Lawrence High School
Johnson County Community College

Job Titles Held:

CNA
Call Center Representative

Degrees

Diploma : 05/2001
CNA License And Some Nursing : Nursing

CNA Resume Example

Resume Score: 80%

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