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CNA Resume Example

Resume Score: 80%

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CNA
Professional Summary
Skills
  • Customer service
  • Process improvement
  • Communications
  • Problem resolution
  • First Aid/CPR
  • Relationship development
Work History
CNA, 07/2013 to 11/2019
Betty Kennett – Lawrence, KS
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding Type patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering Type treatments and evaluating patient needs.
  • Participated in fun activities, including Type and Type with patients each Timeframe to boost mood, improve overall memory and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Transported patients between rooms and appointments or testing locations.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
CNA, 05/2011 to 10/2019
Presbyterian Manors Of Mid-America – Lawrence, KS
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding Type patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering Type treatments and evaluating patient needs.
  • Participated in fun activities, including Type and Type with patients each Timeframe to boost mood, improve overall memory and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Transported patients between rooms and appointments or testing locations.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Cared for average of Number patients per Timeframe in Type facility, delivering high-quality, efficient support to meet all needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
Call Center Representative, 01/2008 to 07/2010
Vangent – Lawrence , KS
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Answered customer questions regarding merchandise and pricing.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained user account data by initiating account access and establishing in database.
  • Determined root causes of issues and solved diverse problems to improve business operations and management.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Educated customers how to use company systems, complete forms and obtain desired services.
Education
Diploma : 05/2001
Lawrence High School - Lawrence, KS
CNA License And Some Nursing : NursingJohnson County Community College - Overland Park, KS
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Betty Kennett
  • Presbyterian Manors Of Mid-America
  • Vangent

School Attended

  • Lawrence High School
  • Johnson County Community College

Job Titles Held:

  • CNA
  • Call Center Representative

Degrees

  • Diploma : 05/2001
    CNA License And Some Nursing : Nursing

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