Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.

Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and effective performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales.

Patient-focused professional providing support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Skilled at delivering customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication capabilities well-honed in with high-performance healthcare teams.

Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.

  • Patient relations
  • Able to lift 200 pounds
  • Collecting vital signs
  • Calm and level-headed under duress
  • Catheter change and preparation
  • Respiratory equipment training
  • Grooming and bathing assistance
  • Helping with medication
  • Medical terminology knowledge
  • Documentation procedures expert
  • Preparing meals
  • General housekeeping ability
  • Monitoring fluids
  • Collecting specimens
  • Quick problem solver
  • Infection control procedures
  • Performing patient intakes
  • Database Administration
  • Microsoft Office
  • Charting expertise
  • Understands mobility assistance needs
  • Understands medical procedures
  • Valid West Virginia driver's license
  • Reliable transportation
  • Assisting with personal grooming
  • Editing and proofreading
  • Appointment scheduling
  • Meeting preparations
  • Document control
  • Data entry
  • Professional relationship building
  • Researching issues
  • Billing and invoicing
  • Schedule and calendar management
  • Verbal and writing communication
  • Administrative tasks
  • Handling payments
  • Peer relationships
CNA , 09/2020 - Current
Franciscan Hospital For Children Brighton, MA,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
PCA, 06/2018 - 03/2020
Addus Homecare Corporation Joplin, MO,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Kept instruments and equipment clean and effectively sanitized.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
Ibex , 10/2018 - 12/2019
Telemarketing & Online Solutions City, STATE,
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Established membership loyalty, executing flawless customer retail account management.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
Wendy’s , 02/2017 - 05/2019
Fast Food City, STATE,
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Organized food items on serving trays and in carry-out packages.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Verified orders and bagged items for easy transport.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Monitored and counted food stock and supplies to reorder on time.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
Education and Training
High School Diploma: , Expected in 05/2019
Oakhill HighSchool - Oakhill , WV
  • 4.0 GPA
  • National Honor Society Member
  • Ranked in Top 10% of class

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School Attended

  • Oakhill HighSchool

Job Titles Held:

  • CNA
  • PCA
  • Ibex
  • Wendy’s


  • High School Diploma

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