Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and effective performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales.
Patient-focused professional providing support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Skilled at delivering customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication capabilities well-honed in with high-performance healthcare teams.
Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.
Skills
Patient relations
Able to lift 200 pounds
Collecting vital signs
Calm and level-headed under duress
Catheter change and preparation
Respiratory equipment training
Grooming and bathing assistance
Helping with medication
Medical terminology knowledge
Documentation procedures expert
Preparing meals
General housekeeping ability
Monitoring fluids
Collecting specimens
Quick problem solver
Infection control procedures
Performing patient intakes
Database Administration
Microsoft Office
Charting expertise
Understands mobility assistance needs
Understands medical procedures
Valid West Virginia driver's license
Reliable transportation
Assisting with personal grooming
Editing and proofreading
Appointment scheduling
Meeting preparations
Document control
Data entry
Professional relationship building
Researching issues
Billing and invoicing
Schedule and calendar management
Verbal and writing communication
Administrative tasks
Handling payments
Peer relationships
Experience
CNA , 09/2020 - Current Franciscan Hospital For Children – Brighton, MA,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Established membership loyalty, executing flawless customer retail account management.
Provided detailed monthly departmental reports and updates to senior management.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Improved productivity by providing CSR performance feedback for corrective action.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Achieved high sales percentage with consultative, value-focused customer service approach.
Wendy’s , 02/2017 - 05/2019 Fast Food – City, STATE,
Followed all company safety standards, including food quality and sanitation procedures.
Organized food items on serving trays and in carry-out packages.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Verified orders and bagged items for easy transport.
Mastered point-of-service (POS) computer system for automated order taking.
Assisted management with monthly inventory control and weekly stock ordering.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
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