LiveCareer-Resume

cna resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Analytical and strategic customer service represenitive with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Education
Grantham University Lenexa, KS Expected in 06/2017 Associate of Science : Coding And Billing - GPA :
Humphrey County HIGH School Belzoni, MS, Expected in 05/2005 : General Studies - GPA :
Skills
  • Observation Documentation
  • Mobility Assistance
  • Electronic Recordkeeping
  • Emotional and Social Support
  • Activities of Daily Living ADL Support
  • Vital Signs Collection
  • Fluid Measurement
  • Bedsore Prevention
  • Feeding Assistance
  • Linen Replacements
  • Needs Determination
  • Output Monitoring and Reporting
  • Willingness to Learn
  • Emotional Intelligence
  • Calm Under Stress
  • CNA Certification
  • Catheter Care
  • Empathy and Compassionate Care
  • Time Management
  • Quality Assurance
  • Multitasking and Prioritization
  • Patient Positioning
  • Intercultural Competence
  • Feeding Tube Management
  • HIPAA Compliance
  • Consistent Follow Through
  • Care Monitoring
  • First Aid Certification
  • Injury Prevention
  • Attention to Detail
  • Heavy Lifting
  • Infection Prevention and Control
  • Verbal and Written Communication
  • Patient Safety Management
  • CPR Certification
  • Oral Hygiene
  • Universal Precautions
  • Biohazard Disposal
  • Room Cleaning and Restocking
  • Basic Life Support
Work History
Res-Care, Inc. - (CNA ) Independent Contractor
Davison, MI, 12/2020 - Current
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Otg - Cna
Saint Paul, MN, 07/2010 - 01/2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
SYKES - Call Center Representative (seasonal)
City, STATE, 10/2017 - 01/2018
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted many customers by answering questions, responding to inquiries and handling telephone requests.
  • Maintained 95% customer service satisfaction ratings through quality control.


  • Collaborated with shipping team to correct mistakes, track shipments and handle damage claims.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted team leaders by providing status and performance reports with information on areas for improvement.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion and access to services.
McDonalds - Cashier/Order Taker
City, STATE, 01/2009 - 06/2010
  • Checked outgoing orders for accuracy before delivery.
  • Entered orders into computer system quickly and in proper sequence.


  • Described menu items in detail and educated customers about meal options.
  • Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Accurately performed cash register operations to process and receive payments and issue change.
Fred's Dollar Store - Cashier
City, STATE, 06/2004 - 04/2007
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $2000 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.

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Resume Overview

School Attended

  • Grantham University
  • Humphrey County HIGH School

Job Titles Held:

  • (CNA ) Independent Contractor
  • Cna
  • Call Center Representative (seasonal)
  • Cashier/Order Taker
  • Cashier

Degrees

  • Associate of Science

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